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• Clear rubbish


  1. Collect all rubbish from the room and bathroom

  2. Empty rubbish bins into the refuse bag on your service trolley

  3. Empty ashtrays into this bag, douse any smouldering ashes in ashtrays with water before emptying

  4. Be aware of sharp objects or needles in the rubbish, do not handle without gloves, report any accidents to first aid

  5. Wash the rubbish bin and disinfect with disinfectant chemical agent

  6. Replace the bin liner (if these are used)

  ced in the waste basket/rubbish bin
• Remove dirty room service trays and dirty room crockery and room service items

  1. Follow your property's procedure for taking care of these items properly

  2. Sometimes the procedure is for these items to be placed outside in the hallway and for the housekeeper to call housekeeping to collect for cleaning

  3. Alternatively, it may be expected of the housekeeper to wash these in the guest bathroom

  4. When replacing ashtrays, remember to replenish the matches too
• linen

  1. Remove all soiled linen from guest room and bathroom (including bed linen, towels, etc.) and place these inside your dirty laundry bag on your trolley

  2. Take care with contaminated linen
• Prepare your chemical bucket


  1. Add the chemicals and water you might need as well as your cloth, sponge etc.

  2. Place the bucket inside the room under the luggage rack to keep your supplies out of the way
• Prepare the bathroom for cleaning

  1. Flush the toilet with the lid down to remove any residue

  2. Time, heat and energy (scrubbing) are the factors that help remove body oils and dirt from bathroom surfaces

  3. Lift up the lid and seat and put toilet cleaner around the bowl and give it a quick scrub

  4. Apply all-purpose cleaner on shower and bath areas including the tiles

  5. Use hot water to quickly wipe over the shower area

  6. Leave the chemicals to work
• Defrost fridge (if applicable)

  1. Turn the temperature control to "off" as soon as you enter the room, as it needs enough time to defrost completely

  2. Rinse out ice cube tray and refill with cold water

  3. Wipe out any excess water to prevent quick build-up of ice
• Each departure room, where beds have been used, must be re-sheeted with fresh linen
• In rooms where there is more than one bed, the beds must always be checked for cleanliness even if they appear unused
• Housekeeping trolley (maid cart)


  Mobile metal cart with buffer wheels to carry clean linen and fresh supplies to guest rooms
• Housekeeping trolley

  • Contains a refuse bag, disposal bag, small plastic bag for used soap, cleaning agents, cleaning equipment, toilet brush, toilet cloth, glass cloth, floor cloth
  • Also contains guest supplies like notepaper, envelopes, ballpoint pens, in-house sales material, shower caps, toiletries, sewing kits, water glasses, ashtrays, candle, matchbox, sanitary pad, bed cover, toilet rolls, laundry and dry cleaning list, shoes shine
• Setting up the trolley

  1. Stack linen on shelves with folds facing outwards

  2. Attach a bag for soiled linen and a refuse bag

  3. Set up all items on shelves for convenience
• Using the trolley

  1. Place trolley outside room to prevent unauthorised entry

  2. Do not bump trolley against walls or doors

  3. Do not block fire doors or exits

  4. Empty linen bag and rubbish containers regularly

  5. Do not overload trolley

  6. Soak cigarette ends in water before putting in rubbish

  7. Be careful not to collide with people or trays

  8. Empty, dust and store trolley correctly after use
• Efficient room cleaning

  • Work systematically to save time and energy
  • Work hygienically to prevent infection
  • Be observant from guest's perspective
  • Use a checklist to ensure everything is remembered
• Cleaning


  Process of removing all dirt and soiling to maintain cleanliness and hygiene
• Servicing


  Process of preparing a room to a standard ready for guest occupation, including replacing and replenishing supplies, fixing curtains, setting AC etc.
• Sequence for cleaning and servicing a guest room


  Collect materials and prepare for cleaning

  2. Enter the room appropriately (observe Do Not Disturb sign, knock and announce arrival)

  3. Prepare the room for cleaning and servicing (switch on lights, draw back curtains, open windows)
• You should never knock if there is a Do Not Disturb sign on the door
• Never disturb airline crews, supervisor will advise which room numbers are occupied by airline crews