02.A Basic Competencies

• basic competencies: unit of competency and elements

  
• 1. lead workplace communication


  elements: Communicate information about workplace processes • Lead workplace discussions • Identify and communicate issues arising in the workplace
• 1. lead workplace communication


  performance criteria: Communicating through different methods • Identifying correct sources of information • Asking questions to gain information and organizing it • Actively seeking and responding to workplace issues, and positively and constructively contributing to address them • Clearly and effectively communicating identified issues and problems with appropriate personnel
• 1. lead workplace communication 


  The capacity of a given medium to convey information and promote learning

  
• 1. lead workplace communication


  media selection framework

  
• 2. Lead small teams


  Elements: • Provide team leadership • Assign responsibilities • Set performance expectations for team members • Supervise team performance
• 2. Lead small teams


  performance criteria: Identifying, rationalizing, and communicating work requirements to team members • Recognizing, discussing, and addressing team members’ queries and concerns • Delegating duties and responsibilities based on knowledge, skills, and aptitude • Performance expectations are established and set based on client needs, team member’s duties and area of responsibility; then, they are disseminated to all • Performance is monitored, provided with feedback, and documented; issues are addressed or referred to appropriate personnel
• 2. Lead small teams

  Leadership is about getting people to understand and believe in your vision and to work with you to achieve your goals. It is the ability of a person to influence, motivate, enable and inspire others to contribute to the organization’s mission and towards successfully achieving it. Leaders tend to be more people-oriented.
• 2. Lead small teams


  Managing is more about administering and making sure that the day-to-day things are happening as they should. The role of management is to control a group or group of individuals to achieve specified objectives. Managers tend to be more task-oriented
• LEADERSHIP is doing the right things


  MANAGEMENT Is doing things right
• 3. Develop and practice negotiation skills

  Elements: • Plan negotiations • Participate in negotiations
• Negotiation:


  it is a dialogue intended to resolve disputes, produce an agreement upon courses of action, to bargain for individual or collective advantage, or craft outcomes to satisfy various interests.
• 3. Develop and practice negotiation skills

  Understanding principles on: • Preparation for negotiations • Non-verbal environments • Active listening • Questioning techniques
• 3. Develop and practice negotiation skills

  Understanding the process of negotiations: • Establishing criteria, desired outcomes and areas for agreement, and ensuring that they are met or achieved • Using appropriate language (verbal and non-verbal) and questioning techniques • Documenting the negotiation process , including all issues and solutions to address them • Developing a follow-up action plan
• Common Barriers to Successful Negotiations

  Viewing negotiations as a confrontation • Trying to “win” at all costs at the expense of others • It is a solution that should benefit both parties not a win-lose confrontation • Being emotional and subjective • It is important to maintain control and be objective • Not trying to understand the other person’s perspective • Blaming the other person or party
• Five (5) Basic Bargaining Styles


  Competitor, Problem Solvers, Compromisers, Accommodators, Conflict Avoiders
• Competitor: 


  win-lose
• Problem Solvers: 


  win-win
• Compromisers: 


  each win and lose a bit
• Accommodators:


  lose-win
• Conflict Avoiders: 


  lose-lose
• 4. Solve problems related to work activities

  Elements: • Explain the analytical techniques • Identify the problem • Determine fundamental causes of the problem • Determine corrective action
• 4. Solve problems related to work activities

  Problems: • Non – routine process and quality problems • Equipment selection, availability and failure • Teamwork and work allocation problem • Safety and emergency situations and incidents
• 4. Solve problems related to work activities

  Action plans: • Priority requirements • Measurable objectives • Resource requirements • Timelines • Coordination and feedback requirements • Safety requirements • Risk assessment • Environmental requirements
• 5. Use mathematical concepts and techniques

  Elements: • Identify mathematical tools and techniques to solve problem • Apply mathematical procedure/ solution • Analyze results
• 5. Use mathematical concepts and techniques

  Mathematical techniques: • Four fundamental operations • Measurements • Use/Conversion of units of measurements • Use of standard formulas
• 6. Use relevant technologies


  Elements: • Study/select appropriate technology • Apply relevant technology • Maintain/ enhance relevant technology
• 6. Use relevant technologies

  Understanding principles on: • Different types of technologies and innovations (including the ethical use of such technologies and innovations) • Management concepts • Standard operating procedures/guidelines/instructions (industry/manufacturer) • Occupational health and safety procedures