L1

• THE OFFICE

  • A place in which the affairs of a business, professional person, /org are carried out.
• Chain of Command

  • Each office has a chain of command/org flow to how it operates

  • Can be seen in org’s org chart

  • It’s important to understand the existing structure of your office & learn how to navigate within.
• OFFICE DYNAMICS

  • About how people in an org function with one another to finish tasks as a whole unit.

  • In an office, it is focused on how one can help the org to reach its goals as part of the team rather than an individual.
• OFFICE DYNAMICS

  • Working in office requires one to interact with all sorts of people & personalities

  • New office = trouble in figuring out who’s who

  • But this is important ASAP
• INFORMATION

  • Made up of data/facts that have been summarized organized into a meaningful form.
• USES OF INFORMATION

  • Creating information

  • Searching information

  • Processing information

  • Communicating information
• Examples of Handling Information

  • Writing a policy for sales returns

  • Entering details of a customer‘s order at a computer

  • Answering inquiries by telephone
• TECHNOLOGY IN MODERN OFFICES

  • Tech is used by all office workers

  • Intranets (computer network) aid in sharing & communicating info within orgs.

  • Many workers telecommute from alternative offices
• TECHNOLOGY IN MODERN OFFICES: INTRANETS

  • aid in sharing & communicating info within orgs.
• TECHNOLOGY IN MODERN OFFICES: INTERNET

  • It creates a global business community
• ALTERNATIVE OFFICES

  • Virtual Assistant

  • Virtual Office

  • Mobile Office

  • Home Office
• ALTERNATIVE OFFICES: VIRTUAL ASSISTANT

  • A worker who performs tasks normally handled by an on-site secretary/administrative assistant.

  • Can work from a home office.
• ALTERNATIVE OFFICES: VIRTUAL OFFICE

  • It has no physical form.

  • The capability to perform work acts away from a traditional office setting.
• ALTERNATIVE OFFICES: MOBILE OFFICE

  • Located at a temporary site

  • Can move from place to place
• ALTERNATIVE OFFICES: HOME OFFICE

  • Space within a home organized for performing office tasks.
• KEY OFFICE ACTIVITIES

  • Creating/analyzing info

  • Searching for info

  • Processing info

  • Communication info

  • Managing info

  • Maintaining calendars

  • Maintaining databases and files

  • Maintaining financial records
• CHAIN OF COMMANDS

  • The hierarchy of org structure within the workplace.

  • Outlines the level of authority & resp from the top mgmt to Ems
• OFFICE DYNAMICS

  • The interaction bet people in the comp

  • How well Ems work together in a WP
• INFORMATION DRIVEN

  • Info is used constantly in the office

  • Info is used in everything they do like making decision , creating new marketing strategies , improving the office performance and so on
• USES OF INFORMATION: Creating Information

  • Generating new info

  • Done through utilizing/building the existing knowledge/data

  e.g.

  • Compiling various data reports to create a summary

  • Using the cash flow to create a balance sheet
• USES OF INFORMATION: Searching Information

  • Searching for additional info

  • Through utilizing existing knowledge as a ref/starting point

  e.g.

  • Using an existing concept to search for related info
• USES OF INFORMATION: Processing Information

  • Using existing info to understand, analyze, and derive new insights

  • Through referencing, comparing, synthesizing

  e.g.

  • Analyzing the past reports to come up with ideas in the future.
• USES OF INFORMATION: Communicating Information

  • Using existing info to share a new idea/message

  • Through citing sources, explaining data in a diff way, combining diff pieces of info

  e.g.

  • Sharing an announcement to another classmate/officemate so everyone is informed.