L1

• TELECOMMUNICATIONS

  • Transmission of information using telephone technology.
• MOST COMMON FORMS OF INFORMATION

  • Numbers
  • Text
  • Image
  • Voices
• MOST COMMON FORMS OF INFORMATION: Numbers

  • Amounts, quantities, sizes, etc.
• MOST COMMON FORMS OF INFORMATION: Text

  • Words organized to convey meaning.
• MOST COMMON FORMS OF INFORMATION: Image

  • Charts/Graphs/Photographs
• MOST COMMON FORMS OF INFORMATION: Voices

  • Messages conveyed in person.
• MANAGING INFORMATION

  • A comp may process a large amt of transactions each day.
• Transactions

  • Business deal/agreement
  • Complexity of Business
  • Volume of Transactions
  • Current & Accurate Information
• OBSTACLES TO MANAGING INFORMATION

  • Uncoordinated procedures/files

  • Duplication of info

  • Incompatible databases

  • Outdated/inaccurate info

  • Missing info

  • Limited access to info
• INFORMATION PROCESSING

  • Putting facts/nos to a meaningful & useful form

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• Operations in Information Processing

  • Input
  • Processing
  • Output
  • Distribution
  • Storage
• INFORMATION PROCESSING: INPUT

  • Entering data into the info system

  e.g.

  • Taking orders by phone & keying tem into an order entry system to generate shipment & billing for the order

  • Entering data abt a new EM to activate payroll & benefits

  • Writing prod features & benefits for an AD brochure
• INFORMATION PROCESSING: PROCESSING

  • Handling data to create meaningful info

  e.g.

  • Formatting and arranging text & graphics to create a newsletter

  • Generating a report from a database

  • Calculating & sorting data in a spreadsheet
• OBSTACLES TO MANAGING INFORMATION: OUTPUT

  • Retrieving info from the system

  e.g.

  • Viewing a list of out-of-stock items from an inventory database

  • Printing labels & brochures for a customer mailing
• OBSTACLES TO MANAGING INFORMATION: DISTRIBUTION

  • Sending info to the appropriate people

  e.g.

  • Faxing prod ud to sales reps

  • Mailing price quotes to customers

  • Sending a report to a coworker as an e-mail attachment

  • Posting a survey on the comp site
• INFORMATION PROCESSING: STORAGE

  • Saving information for future use

  e.g.

  • Filing paper docs

  • Saving comp files
• INFORMATION TECHNOLOGIES

  • The equipment & software that allows user to create, store & retrieve info.