service requirement

• Service Requirement (Service): An intangible thing or product cannot be physically touched but still provides a sense of fulfillment to the customer. Several vital elements should be considered when considering service requirements, such as:
• ⦁ Ordering ease. It describes how easy it is for the customer to order with the company.
• ⦁ Delivery. It is how well the product or service is brought to the customer, including speed, accuracy, and care throughout the process.
• ⦁ Installation. The work done to make a product operational in its planned location. Ease of installation is a true selling point for technology novices and buyers of complex products like heavy equipment.
• Customer Training: Providing customer training helps them understand and use the equipment properly and efficiently.
• ⦁ Customer Consulting. It includes data, information systems, and advice services the firm offers customers. It is an increasingly essential and profitable part of the business.
• ⦁ Maintenance and Repair. Maintenance and repair programs help customers keep purchased products in good working order. These services are critical in business-to-business settings.
• ⦁ Returns: Product returns are also unavoidable in business, especially online purchases. Free shipping, growing more popular, makes it easier for customers to try out an item, increasing the likelihood of returns.