output requirements

Cards (10)

  • Output Requirements Physical objects or visible entities. Consumers expect products to have specific characteristics
  • Form: Many products can be differentiated in size, shape, or physical structure.
  • Features: Companies should identify and select appropriate new features by surveying recent buyers and calculating customer value versus company cost for each potential feature.
  • Performance quality: Companies should design a performance level appropriate to the target market and competition. Continuously improving the product can produce high returns and market share; failing to do so can have negative consequences.
  • Conformance quality:Buyers expect a high conformance quality, the degree to which all produced units are identical and meet promised specifications. A product with low conformance quality will disappoint some buyers. Firms thoroughly test finished products to ensure conformance.
  • Durability: A measure of the product’s expected operating life under natural or stressful
    conditions.
  • Reliability: Customers are willing to spend big for a reliable product. Reliability measures the probability that a product will not malfunction or fail within a specified period.
     
  • Repairability: Repairability measures the ease of fixing a product when it malfunctions or fails. Ideal repairability would exist if users could fix the product themselves with little cost in money or time.
  • Style: It describes the product’s look and feel to the buyer and creates distinctiveness that is
    hard to copy.
  • Customization:  Customized products allow firms to be highly relevant by discovering exactly
    what a person wants and doesn’t want and delivering on that.