Module 3

• Quality management is also known as what?

  System of Management
• This is the coordinated activities to direct and control an organization with regard to quality

  Quality Management
• This refers to the system for continuously analyzing, improving and reexamining resources, processes and services within an organization

  Quality Management
• What is the primary objective of quality management?

  To achieve the best possible outcome
• This addresses all aspects of laboratory operation to assure accuracy and reliability of results.

  Quality Management
• What are the 2 categories of Quality Management?

  Quality Control and Quality Assurance
• This refers to the SUM of all activities and procedures undertaken by medical laboratories to improve the quality and clinical usefulness of laboratory test results.

  Quality Assurance
• This includes the training of personnel, purchase and maintenance of equipment and reagents, the ANALYTICAL PROCESS ITSELF, and reporting and interpretation of results.

  Quality Assurance
• The interpretation of results falls on whose hands?

  Physicians
• If medtechs were businessmans, what will be their products?

  Accurate laboratory test results
• This is also known as the Monitoring system

  Quality Control
• This is used to monitor the analytical process to ensure that the test results meet their quality requirements

  Quality control
• In QUALITY CONTROL, the primary quality characteristic that is monitored is the DEVIATION of an analytical measurement from the expected what?

  True values
• What are the 2 components of Quality Control?

  Internal Quality Control and External Quality Assessment
• Internal Quality Control is also known as what?

  Intralab
• Internal Quality Assessment: Activities within an institution that guaranteed products/results produced are of quality.
• Internal Quality Control: Set of procedures employed by laboratory staff for continuous and immediate monitoring of lab work.
• In internal quality assessment, all possible variables that can influence the results are checked against what for verification?

  Standard
• The 2 reagents for verification in IQC are what?

  Blank reagent and control reagent
• External Quality Assessment is also known as what?

  Proficiency testing
• External Quality Assessment: Another party is involved outside of the organization that assesses the quality of the system/products/results of our institution.
• Check the performance of laboratories: Check the performance of laboratories.
• External Quality Assessment involve what 2 types of EVALUATION of the performance of the laboratory?

  Periodic and Retrospective
• What is the main objective of EXTERNAL QUALITY ASSESSMENT?

  establish inter-laboratory comparison
• Proficiency-testing programs provide samples of what concentration of analytes to participating laboratories?

  Unknown
• EXTERNAL QUALITY ASSESSMENT: Its purpose is to evaluate the ability of laboratory personnel to achieve the correct analysis.
• The PURPOSE of this is to evaluate the ability of laboratory personnel to achieve the correct analysis.

  External Quality Assessment
• Participation in External Quality Assessments are what by the government?

  Mandatory
• NEQAS stands for what?

  National External Quality Assurance Scheme
• Which national reference lab used for NEQAS processes specimens for BACTERIOLOGY, MYCO-VIRO, Parasitology, TB, and BLOOD UNITS?

  Research Institute for Tropical Medicine
• Which national reference lab used for NEQAS processes specimens for CLINICAL CHEMISTRY?

  Lung Center of the Philippines
• Which national reference lab used for NEQAS processes specimens for HEMATOLOGY?

  National Kidney and Transplant Institute
• Which national reference lab used for NEQAS processes specimens for HIV, HBV, HBC, SYP, generally all STIs?

  San Lazaro Hospital
• San Lazaro Hospital is also known as?

  STI AIDS Cooperative Central Laboratory