LESSON 3

• Management Functions of Executive Housekeeper

  • Planning
  • Organizing
  • Coordinating
  • Directing
  • Evaluating
• • Recycled Inventories -  items which are recycled during the course of hotel operations. e.g. linens, some guest supplies
• • Par Number - refers to the standard number of items that must be on hand to support daily, routine housekeeping operations.
• • Coordinating -  is the management function of implementing the results of planning and organizing at the level of daily housekeeping activities.
• Job description - is a written description of a job performed by a job holder.
• • Heavy Equipment Stores - This will be a room to store bulky items such asvacuum cleaners, shampoo machines, etc.
• • Job list -  identifies the tasks that must be performed be an individual occupying a specific position.
• • Floor Pantries - It is the housekeeping nerve center for the floor.
• • Tailors Room - This room is kept for house tailors who attend to thestiching and mending work of linen and uniforms
• • Uniform Room - This room stocks the uniforms in current use. This room must have enough hanging space.
• • Linen Uniform Room -  This room stores the stocks of new linen and uniforms.
• • Linen Room  - This is the room where current linen is stored for issueand receipt.
• • Desk Control Room - This is the main communication center of housekeeping
• • Organizing refers to the executive housekeeper’s responsibility to structure the department’s staff and to divide the work so that everyone gets a fair assignment and all the work can be finished on time.
• • Maximum Quantity - is the greatest number of purchase units that should be in stock at any time.
• Minimum Quantity - is the fewest number of purchase units that should be in stock at any time.
• Non recycled inventories - items that are consumed or used up during routine activities of the housekeeping department e.g. cleaning supplies, guestroom supplies
• Par Stock - This term is the standard way to determine the minimum level of supplies to meet daily demands of  daily hotel operation
• • Lead Time Quantity - This is refers to the number of purchased units that are used up between the time that a supply order is placed and the time it is actually received.
• executive housekeeper - responsible for maintaining a smooth and efficient flow of operations in the Housekeeping

  Department.
• assistant housekeeper - To ensure that the policies,

  systems, procedures and standards are understood

  and implemented by housekeeping supervisors at

  the operational levels in a shift.
• Rooms Maintenance Supervisor/ Floor Supervisor - direct and control rooms keeping activities including room make-up,

  installation of mini-bar and other room amenities.
• night supervisor- responsible to supervise and inspect the work of assigned room and/or public area attendants during night time
• Head Houseman or Public Area Supervisor - direct and control all activities concerning public area maintenance and to ensure conformity to prescribed housekeeping standards and policies.
• Room boy, Chambermaid or Guest Room

  Attendant/ Room Attendant - attend to the

  maintenance and upkeep of all guestrooms and

  service areas assigned to him/her
• Other terms for a housekeeper

  Room boy

  Chambermaid

  Guest Room Attendant

  Room Attendant
• Mini Bar Runner/Attendant - attend to mini –bar installation,

  listing, replenishing, inventory-taking, stocking, requestioning, and other related functions.
• Houseman -attend to the upkeep and maintenance of cleanliness and orderliness in public areas assigned to him.
• powder girl- Responsible for the cleaning, care

  and maintenance of ladies comfort rooms and

  locker rooms.
• Gardener and Grounds Maintenance Crew- Responsible for

  maintaining the grounds including plants and

  landscape.
• Pest Control Technician- attend to the prevention and

  control of pests through preventive and

  corrective techniques.