LESSON 4&5

• • Calm demeanor - Housekeeping staff may be faced with various kinds of emergency situations, and it is essential that they remain calm
• • An employee’s first obligation and loyalty are to the establishment inwhich they are employed and to its Management.
• • Eye for detail - This term means that the person has a sharp eye for thing that are not quite right.
• • tact and Diplomacy -  Housekeeping staff come into close contact with various kinds of guests
• • A housekeeping employee should extend courtesy to both guest and colleagues.
• • Punctuality - is also important. If an employee is continually late for duty, it shows lack of interest in the work and a lack of respect for the management and guests.
• • Honesty - This is very essential attribute of housekeeping staff, especially room attendants who have direct access to guest room.
• • Physical Attributes - It refers to the built, energy level and active function of the senses. We must hire individuals who are physically fir meaning tall heights, normal built, active bodies, and with all sense organs functioning well.
• • Front Office - one of the crucial features of housekeeping operations.
• Personnel - coordinates to Department for the recruitment of housekeeping staff, salary administration,
• • Purchase - procures out-of-stock items for Housekeeping such as guest supplies kept in rooms
• • Engineering - literally control about 90% of the energy consumed in a hotel.
• • Laundry  This is a department that can enhance the quality of housekeeping services.
• • Food and Beverage - The restaurants and banquets constantly require clean table clothes, napkins, etc.\
• Security - The guest room is the most private place and a hotel goes to great lengths to ensure guest privacy and security.
• • Hotel amenities are courtesies provided to guests in addition to the room and its basic when renting a room at a hotel, motel or other place of lodging.
• • Stores - Larger hotels have a Housekeeping Store that stocks housekeeping linen and supplies Independently.
• • Guest essentials are items intended to remain with the hotel afterguest has checked out. INCLUDING Ashtray, Table tents ETC.
• • Guest Essentials - Room Service Menu , Breakfast Menu, DND sign
• • Bible and telephone book are placed inside the table drawer.
• • Compendium is a comprehensive compilation of all the facilities and services being offered in the hotel which may also contain envelope, stationary, ball pen
• • Guest essentials - Drinking cups, Shower Mat, Hangers, Waste Basket, Hotel Service Directory and Telephone Book, Digital Guest Directory, Water Pitcher
• • Guest expendables - sometimes called “give aways or complimentary amenities”, are items expected to be used up or taken by the guest.
• • Guest Loan items are items not normally maintained inside the guestroom but are available upon guest request on a receipted loan basis.
• • Guest Expendables - Sanitary / Laundry Bag/List , Shower Cap, Ballpen or Pencil, Electric Kettle, Hair Blower, Electric Razor
• “ A healthy mind makes a healthy body”.
• Being reliable, responsible and able to follow instructions is important if you want to become a housekeeper.