purposive

• Types of patient notes

  • Initial notes
  • Interim or progress notes
  • Discharge notes
• SOAP


  • Subjective (assessment given by the family member or patient himself)
  • Objective (assessment seen by you or reflected in laboratory or other medical reports)
  • Assessment (diagnosis)
  • Plan (procedures to be done to address the diagnosis)
• Writing the lead of a news article

  • Emphasize the most important details
  • Be specific and concise
  • Use active verbs as much as possible
• Types of leads


  • Summary lead
  • Straight lead
  • Question lead
  • Quotation lead
  • Funny lead
  • Anecdotal lead
  • Descriptive lead
• Tourism


  • For recreational, leisure or business purposes
  • Highly perishable - hotel rooms, bus seats, airline seats lose value if not used
• Communicative goals in tour guiding

  • Inform, remind and advise
  • Promote and persuade
  • Clarify
  • Build rapport and relationships
  • Gather feedback for improvement
• Receiving telephone calls


  • Always have a notepad and pen near the telephone
  • Pick up the phone after two to three rings
  • Greet the caller and identify yourself and your enterprise
  • Ask what you can do for the caller
  • Listen attentively
  • Write down the message for completeness and reference
  • Express your joy of having answered the caller's query
• Preparing an itinerary


  • Estimate the time to be spent in each site
  • Systematize the whole tour experience
  • Avoid unnecessary delays
• Giving tour commentary


  Provide descriptions, history, trivia, anecdotes and any relevant and interesting information about the place being visited
• Communication techniques in dealing with complaints


  • Acknowledge the tourists' right to complain
  • Express empathy and listen attentively
  • Act on their complaints as soon as possible
  • Offer an alternative plan/solution for problems
  • Follow through on the solutions
• Effective communication is an integral component of successful tour guiding
• Storytelling


  • A powerful way of communicating and conveying emotion by improvisation or embellishment
  • Uses language, voice, movements and gestures to reveal images and elements of the story to an audience
• Reasons why storytelling is recommended as a teaching strategy

  • Provides a context that holds students' attention
  • Stories are an enormous language treasure
  • Provides a lively atmosphere and a real life environment that encourages student participation
• Resume


  A persuasive summary of your qualifications for employment
• Types of resumes


  • Print resumes
  • Scannable resumes
• Resume organization


  • Chronological
  • Functional
  • Targeted
• Resume


  • Succinctness - concise, written in parallel entries
  • Comprehensiveness - presents all important details
  • Design - reader-friendly and professionally packaged
• Application letter


  • Formal introduction of yourself to your prospective employer
  • Goes with your resume
• Application letter


  • Qualifications - make clear why you're interested and what skills you possess
  • Pleasing tone - demonstrate you will be the kind of employee the organization wants
  • Format - follows a prescribed business letter format
• Guidelines for writing an application letter

  • Focus - keep it focused on the position
  • Stay on topic - explicitly introduce the reason for the letter
  • Think of it as an argument - make a claim and support it
  • Choose an appropriate salutation
  • Proofread - ensure perfection
• Memorandum


  • A short official note written to a person or group within an organization
  • Contains routine information
• When to use memos

  • Announcements
  • Changes
  • Confirmations
  • Submissions
  • Recommendations
  • Requests
  • Solicitations
• Effective memos


  • Civilized - accomplished/polished
  • Concise - brief
  • Coherent - consistent
  • Compelling - convincing
  • Correct - accurate
• Initial notes


  Refer to the first or earliest assessment
• COMMUNICATION FOR WORK PURPOSES
• COMMUNICATION FOR NURSES: WRITING BASIC PATIENT NOTES
• Initial notes


  Refer to the first or earliest assessment
• Interim or progress notes


  Refer to the assessment reports done in order to monitor the condition of the patient
• Discharge notes


  Reports given once medication is discontinued or the patient is released from the hospital
• SOAP


  • Subjective (assessment given by the family member or patient himself)
  • Objective (assessment seen by you or reflected in laboratory or other medical reports)
  • Assessment (diagnosis)
  • Plan (procedures to be done to address the diagnosis)
• COMMUNICATION FOR JOURNALIST: WRITING A LEAD
• Writing the opening paragraph of a news article or the lead

  One of the most challenging tasks. The manner of presenting the lead may dissuade the readers from reading the entire news article
• Types of lead


  • Summary lead
  • Straight lead (presenting the W's and the H)
  • Question lead
  • Quotation lead
  • Funny lead
  • Anecdotal lead
  • Descriptive lead
• Whatever type of lead you decide to use, remember to: Emphasize the most important details, Be specific and concise, Use active verbs as much as possible
• COMMUNICATION FOR TOURISM: TOUR GUIDE
• Tourism


  For recreational, leisure or business purposes. Like other businesses, tourism is highly perishable. Hotel with no booking, buses and airlines with no passengers lose their value
• Promotion of tourism is necessary to sustain the industry. This is where tour guides contribute best.
• Tour guides


  To be effective, must possess good communication skills. Communication is their main tool
• Communicative goals in tour guiding

  • Inform, remind and advise
  • Promote and persuade
  • Clarify misinformation
  • Build rapport and relationships
  • Gather feedback for improvement
• Communication tasks for tour guides


  • Receiving telephone calls
  • Preparing an itinerary
  • Giving tour commentary