Appropriate action against it

• Challenge discrimination

  >Challenge at the time: Speak to them, explain why their behaviour was against best practice, raise their awareness. Then ask them to reflect on how they can improve and encourage them to apologise to the person they discriminated against.

  >Challenge afterwards through procedures: Show them the policy and discuss further action at a senior management level.

  >Challenge through long-term proactive campaign: Provide staff with regular training and raise awareness. Send discriminators on equality and diversity training. Run sessions/ workshops on the values of care.
• Providing information about complaints procedures: Individuals will know what to do and whom to speak to if their rights or care needs are not met. This reassures service users, their families and their care workers that their concerns are taken seriously. In serious situation- whistleblow poor practice with management, higher authority, CQC or Ofsted. Investigations may be necessary so that action can be taken.
• Whistleblowing: Involves raising concerns about poor practice with the management or with an outside authority such as CQC or Ofsted. they will carry out an investigation and appropriate action will be taken.
• Applying the values of care: This reasures individuals receiving care as they will not experience discrimination and will have their diversity valued and their rights supported.
• Providing information of advocacy services: People may be given the phone number or website of organisations they can use.
• Following agreed ways of working: Following an organisation’s policies and procedures so that care provided is appropriate, correct and safe E.g. staff follow moving and handling policy.
• Implementing policies, codes of practice and legislation: Service providers should ensure up to date policies are created and all staff receive training.
• Dealing with conflict: Needs to be handled carefully- using active listening, being calm and objective and showing empathy are ways to address the situation. It is important to approach conflict situations positively and to actively look for solutions.
• Training, mentoring and monitoring: New staff should be mentored to improve their own practice. Staff should have appropriate training if needed e.g. dealing with conflict, using effective communication.