lesson 1

• Communications


  A two-way process of reaching mutual understanding, means of connecting people or places
• Elements of communication


  • Body language (50%)
  • Tone of voice (40%)
  • Words (10%)
• Basic goals of effective communication

  • To request - you are asking for a specific action
  • To inquire - you are seeking an answer or response to a particular query
  • To inform - you are providing information for use in decision making, but aren't necessarily advocating a course of action
  • To persuade - you are reinforcing or seeking to change a receiver's belief about a topic and, possibly, act on the belief
• Sender (source)


  Sender is the person (or thing) attempting to share information
• Idea (message)


  Idea is simply the information you want to communicate
• Encoding


  process of assembling the message into a representative design with the objective of ensuring that the receiver can comprehend it
• Communication channel


  There are numerous channel categories - verbal, non-verbal, personal, non-personal, etc. The channel could be the paper on which words are written, or the Internet acting in the client-server model that is allowing you to read these words right now
• Receiver


  Receiver is the person to whom the message is delivered; the audience
• Decoding


  Decoding means that the receiver carefully and clearly understands the message sent
• Feedback


  Feedback refers to the reaction or response of the receiver to the message sent
• Levels of communication


  • Verbal communication
  • Non-verbal communication
  • Intrapersonal communication
  • Interpersonal communication
  • Public communication
  • Mass communication