lesson 4

• Sender/Encoder


  Person who sends the message, makes use of symbols (words, graphics, visual aids) to convey the message and produce the required response. May be an individual, group or organization
• Encoding


  Process where the information you would like to communicate gets transferred into a form to be sent and decoded by the receiver
• Channel


  Way you convey your message, including verbal (telephone, face-to-face) and non-verbal (email, text messaging)
• Communication channels


  • Written medium - small group
  • Oral medium - spontaneous feedback
• Decoding


  The receiving end of communication, just as important as encoding. Can go downhill if receiver is not practicing active listening or lacks information to accurately decode the message
• Receiver


  Person for whom the message is intended. The degree to which the decoder understands the message is dependent on knowledge of recipient, their responsiveness, and the reliance of encoder on decoder
• Feedback


  Main component of communication process, permits the sender to analyze the efficacy of the message. Helps the sender confirm correct interpretation by the decoder. Can be verbal, non-verbal, or written
• Ways to communicate effectively in the workplace

  • Open meeting
  • Emails
  • One on one
  • Use presentations
  • Communication via training
  • Display confidence and seriousness
  • Use simple words
  • Use visuals
  • Listen to your team members
  • Use body language
  • Act out your message
  • Use the appropriate tone of voice
  • Avoid unnecessary repetition
  • Create a receptive atmosphere
  • Be humorous
  • Be articulate
  • Avoid mumbling
  • Encourage feedback
  • Gesticulate
  • Be appreciative
• Tools of effective communication

  • Questions
  • Paraphrasing
  • Using examples
  • Stories
  • Be empathetic
  • Positive attitude
  • Giving feedback
  • Perception checking
• Open Meeting


  • In this kind of forum, they will not only hear what you are saying, they will also see and feel it
  • This approach still remains one of the best approaches to communicate effectively with a team
• Emails

  • Communication via email remains potent
  • Enables you to pass messages to members of your team without pulling them out of their work stations
• One on one


  Taking someone aside and talking to them individually
• Some people understand better when you take them aside and talk to them on a one-on-one basis