performance reviewsessions that give employees feedback
The evaluator may provide this evaluation interviews feedback through several approaches:
Tell-and-sell Approach
Tell-and-listen Approach
Problem-solving Approach
tell-and-sell approach
reviews the employee’s performance and tries to convince the employee to perform better. It is best used on new employees.
tell-and-listen approach
allows the employee to explain reasons, excuses, and defensive feelings about performance.
It attempts to overcome these reactions by counselling the employee on how to perform better
problem-solving approach
identifies problems that are interfering with employee performance.
Then, through training, coaching, or counselling, efforts are made to remove these deficiencies, often by setting goals for future performance.
Evaluation interviews
should be a positive, performance-improving dialogue
Appraisals as basis for administrative decisions are typically conducted annually
Appraisals for developmentalpurposes should be conducted immediately after incidents of good or bad performance, or with regular (e.g., quarterly) frequency
HR uses performance records to guide their HR decisions as set out in the purpose of the performance appraisal up front
Once the performance appraisal has been completed and feedback communicated to the employee, a record of the evaluation is provided to HR.
HR is responsible for maintaining records of employee performance for legal purposes
