Lesson 1: TAKING ROOM SERVICE ORDER PROCEDURE

• Room Service


  Also known as "In-room dining", one of the offered services in the hotel, where the guest orders will be delivered to their rooms
• Room Service


  • One of the highlights of the food and beverage services
  • Guests are given the chance to enjoy consuming their food while staying in the hotel
  • Advantage to the guests because they save their time and effort in going to the dining area, especially those who have a busy schedule
• Sequence of the room service telephone conversation

  1. Answer the telephone on the first ring

  2. State room service department and greet the caller

  3. Get the caller's room number

  4. Get the full name of the caller
• Taking Room, service Order
• PPP


  1. Take the order of the customer

  2. Do the suggestive selling

  3. Repeat the order and confirm for finalization
• Order taking


  Listen and write the order of the guest
• Payment and delivery


  1. Ask the guest for the time of delivery

  2. Ask how the guest wanted to settle the bill (cash, credit card, or change to the account)
• Closing


  Thank you and bid goodbye