Controlling

• Organizational control


  Systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets and standards of performance

  
• Balanced scorecard


  A comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors
• Total quality management (TQM)


  • An organization-wide effort to infuse quality into every activity in a company through continuous improvement
  • Focused on teamwork, increasing customer satisfaction and lowering costs
• Quality circles


  Group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting the quality of their work
• Benchmarking


  Continuous process of measuring products, services and practices against major competitors or industry leaders
• Six sigma


  Quality control approach that emphasizes a relentless pursuit of higher quality and lower costs
• Qualities of effective control systems

  • Linkage to strategy
  • Understandable measures
  • Acceptance by employees
  • Balance of objective and subjective data
  • Accuracy
  • Flexibility
  • Timeliness
  • Support of action

  
• Organizational control


  Systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets and standards of performance
• Balanced scorecard


  A comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors

  
• Total quality management (TQM)


  • An organization-wide effort to infuse quality into every activity in a company through continuous improvement
  • Focused on teamwork, increasing customer satisfaction and lowering costs
• Quality circles


  Group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting the quality of their work
• Benchmarking


  Continuous process of measuring products, services and practices against major competitors or industry leaders
• Six sigma


  Quality control approach that emphasizes a relentless pursuit of higher quality and lower costs
• Qualities of effective control systems

  • Linkage to strategy
  • Understandable measures
  • Acceptance by employees
  • Balance of objective and subjective data
  • Accuracy
  • Flexibility
  • Timeliness
  • Support of action