Week 8

• Primary function of life?

  COMMUNICATION
• Is what is observed and send?

  Non-verbal communication
• Is often more important than verbal communication?

  Non-verbal communication
• (tone of voice , stream of talk ). Examples of what in Non-verbal Communication?

  Paralanguage
• all body languages and facial movement?

  Kinesis
• the distance between the sender and the receiver?

  Proxemies
• the way a person dressed , make up?

  Cultural arte facts
• involve the use of touch as part of communication pattern?

  Haptics
• use of eye contact or gaze aversion?

  Oculesics
• interaction marked by mutual collaboration and respect but not necessarily indicating agreement?

  Rapport
• established by using the form of dress or greeting appropriate to the setting or use traditional greeting style appropriate for the culture of your patient?

  Cultural Rapport
• Shaking of hands or touching patient cheeks?

  CULTURAL RAPPORT
• showing the patient how to do the exercise and use verbal language patterns related to the visual descriptors?

  VERBAL RAPPORT
• mirror the posture and body movements of the person with whom you are speaking?

  BEHAVIORAL RAPPORT
• Is what is said and heard ?

  VERBAL COMMUNICATION
• communication within an individual?

  Internal dialogue
• It is heard only by the individual himself/herself

  INTERNAL DIALOGUE
• critical communication skills that enables one to evaluate professional literature and use the findings into practice

  READING
• essential communication skills for clinical care as well as communication with other professionals and peers?

  Writing
• a foundational communication skills for your success as a professional.

  LISTENING
• repeating the words of the speaker?

  RESTATEMENT
• verbalizing both the content and the implied feelings of the sender?

  REFLECTION
• summarizing or simplifying the sender’s thoughts and feelings and resolving unclear verbalizations by the sender?

  CLARIFICATION
• includes not only email and social media, but in health care as well using an Electronic Health record for documentation?

  Electronic communication
• Establishing a therapeutic provider-client relationship

  Identify client’s concerns and problem

  Assess client’s perception of the problem

  Recognize client’s needs

  Guide client towards a satisfying and socially acceptable solution

  GOALS OF THERAPEUTIC COMMUNICATION
• art of transferring or exchanging information ideas or thoughts easily and correctly through verbal or non-verbal language?

  COMMUNICATION
• Respect and empathy for the client

  Good communication skills .

  Tolerance of values and beliefs different from one’s own

  Unbiased attitudes

  Patience

  Awareness of gender issues

  QUALITIES OF A GOOD COMMUNICATOR
• Most prevalent style used

  Terms and concepts should be presented in language the listener understands

  Lay language is the most satisfactory for most patients and family members

  Ex. Bend rather than flex

  Tone, volume, and inflection of your voice can destruct from or add to your message

  Maintaining eye contact allows both persons to relate non verbal cues

  VERBAL COMMUNICATION
• Should be brief, concise and specific and should use language the reader will be most likely to understand

  Typed or printed instructions are more easily read than handwritten

  Diagrams, drawings and pictures are useful to show specific positions or the sequence of movements

  WRITTEN COMMUNICATION
• Makes up majority of the human communication and maybe more effective than verbal communication

  Done through: facial expression, posture, gestures, body movements, or changes in body responses

  Use of touch by the caregiver is another form of NVC

  Ex. A brief hug, a hand squeeze or pat at the back

  NON VERBAL COMMUNICATION
• • Caregiver must maintain the person’s self-esteem by considering the person first in your words and thoughts.
  • The persons disability must be described accurately but it is more important to emphasize the person’s abilities rather than disability.
  • John who has a SCI , uses a wheelchair for mobility or Because he has a broken back, John is confined to a wheelchair
  • Person with disability rather than disabled person

  COMMUNICATING WITH A PERSON WITH A DISABILITY
• • Person who is visually impaired will appreciate knowing who is speaking
  • Remember it is not necessary to increase the volume of voice when speaking with a person who is visually impaired
  • When speaking with a person who is seated, stoop or squat and position yourself in front and at eye level with the person

  COMMUNICATING WITH A PERSON WITH DISABILITY
• Person who is hearing impaired will need to have a tactile and visual cueing from you before you speak

  COMMUNICATING WITH A PERSON WITH A DISABILITY
• Prejudice: Or lack of empathy

  Failure to Communicate
• Lack of privacy: Inhibits the patient's responses

  Failure to Communicate
• Traffic, crowds, loud music, EMS radios, TVs

  EXTERNAL DISTRACTIONS
• Thinking about things other than the situation

  INTERNAL DISTRACTIONS
• Patience, Flexibility

  HALLMARKS OF A GOOD COMMUNICATOR
• • Use the patient’s name
  • Address the patient properly.
  • Modulate your voice
  • Be professional but compassionate
  • Explain what you are doing and why
  • Keep a kind, calm expression
  • Use an appropriate style of communication.

  TRUST AND RAPPORT
• • First impressions are crucial
  • Be neat and clean
  • Practice good hygiene
  • Stay physically fit

  PROFESSIONAL BEHAVIORS