SALES AND CASHIER MANAGEMENT

• Opening Procedures

  1. Clean the counter

  2. Prepare the materials needed

  3. The manager will open the POS and make sure that the POS is functioning

  4. Count the cash fund inside the office

  5. Input cashier's ID number in the POS

  6. Arrange the money in the cash drawer according to its denomination
• Cash fund

  • 5,000
  • 1.00 - x 20 = 20
  • 5.00 - x 100 = 500
  • 20 - x 25 = 500
• Cashier's Fund

  Money for change
• Closing Procedures

  1. The cashier will count all the money in the cash drawer

  2. Separate the sales and change funds with the supervision of the manager

  3. If the money is tally, itemize the change fund and write your name. The manager will keep the change fund inside the vault

  4. The cashier will fill up the deposit slip and itemize the sales. Then the cashier should sign on to the logbook given by the manager

  5. Arrange the documents according to their category

  6. Do the end shift procedure

  7. Input the SCD and PWD receipts in the journal
• Spot Check

  • Takes over the cashier on break
• Breakdown

  End shift / cut off
• POS


  A system that includes the ability to record and track customers order, process credit, and debit cards, and manage inventory
• Mode of Payments

  • Cash
  • Digital Wallets
  • Credit and Debit Cards
  • Gift Certificate
• Credit Card Merchants

  • Visa
  • Mastercard
  • JCB
  • American Express
  • Diners Club International
• Fraud


  • A form of THEFT committed using Credit/Debit card
  • The use of Credit/Debit card holder by someone else other than the original card holder
  • May lead to CHARGEBACK and result in a loss of income
  • Can also affect a merchant's reputation and a loss of potential patrons
• Fraud Prevention

  1. Transact by card type

  2. Inspect the card for inconsistencies

  3. Process the cards correctly

  4. Seek assistance with code 10
• Contactless


  Tap the card, most recommended by the card brands, avoid direct contact, assures that the card is original or authentic
• EMV Chip


  Insert dip the card, counterfeit proof, chip error/chip not detected means there is problem with the EMV chip
• Magnetic Strip


  Can only be processed when BDO terminal appeared "swipe the card", merchant's must handle the card
• Maximum meal cost: PHP 300
• Parts of Main Menu


  • Display Item
  • Display Detail Transaction
  • Display Information Transaction
  • other function
  • Status Bar
  • Indicator Bar (green good condition, yellow slow, red broken)
  • Numeric input
  • Hot Keys
  • Group Item Category
  • Instruction label
• Magnetic Strip (Validation of Magstripe data)

  • Ensure the card type matches the brand on the card
  • The last four digits on the chargeslip must also match with the card number
• Digital Wallet Payments

  • Wechat Pay
  • Grab Pay
  • Alipay
  • Gcash
• Gcash QR-PH

  • Jco stores nationwide will use QR-PH
  • Stable internet connection
• Transaction at the POS terminal

  1. If transaction did not generate charged slip/receipt, transaction is invalid

  2. Ask the customer for another MOP
• As per OM(S'Josan)

  Will honor the transaction if no charge slip/receipt generate from POS terminal, even if there is a confirmation SMS from customer's device
• P100 Gift Certificate


  • Starts with the letter A then follows with six numbers
• P300 Gift Certificate


  • Starts with the letter C then follows with six numbers
• Look for a reflective coil for the new gift certificate
• The origin of the gift certificate will be at the back
• Gift certificates can be purchased at all stores nationwide
• Procedures Of Void

  1. Call the manager should be void within 5 minutes but case to case basis

  2. Punch the new order of the customer

  3. Write the order number at new receipt in old receipt

  4. Ask the customer to write his or her name and contact number in the old receipt

  5. Write your name, position in the reason for the void in old receipt
• Do's

  • Follow proper arrangements of bills and coins denomination
  • Make sure your bills have one arrangement only
  • Swipe card is for managers use only
  • If the mode of payment is a card transaction always ask for identification card except for debit cards
  • After transaction always count back the change of customer
• Never place calculator near drawer or pos
• Separating of cash fund in sales without the supervision of manager is prohibited
• Never forget to give the receipt
• Sequence of service - cashier

  1. Call out the queuing number

  2. Smile and greet the customer

  3. Repeat the order of the customer

  4. Do selling techniques

  5. Repeat and complete the transaction

  6. State the amount received

  7. Count back the change

  8. Farewell greeting
• Calculating Total Amount Due

  1. Gross bill is more than 300

  2. Apply 12% VAT on 300

  3. Apply 20% discount for Senior/PWD

  4. Subtract VAT and discount from Gross Bill
• Gross Bill

  Total amount before any discounts or taxes
• If gross bill is less than 300

  Gross bill / 1.12 x 0.80 = Total Amount Due
• Example

  • 1 piece of donut
  • P47/1.12 = P41.96
  • P41.96 x 0.80 = P33.57
• Politely ask the customer


  "do you have someone else with you who has sc or pwd?"
• One senior citizen/pwd id card is entitled to avail of the discount twice daily
• Authorization letters without the presence of the card holder even if a company by the original id are not accepted in all j.co stores, the card holder must be present upon purchase to avail of the discount
• Should the customer insist that the card holder is somewhere in the area (for example waiting in the car or inside the mall)


  1. You may offer to assist the customer and carrying his or her purchases

  2. Express the need to have the receipt signed by the card holder himself to avail of the discount