Relationship managmenet

• Collaborative working


  Collaborative working practices are an essential component in the construction process
• The Latham Report was published


  1994
• The Latham Report


  A report that investigated perceived problems in the construction industry, referring to the industry as fragmented, ineffective and incapable of delivering for its customers
• The Latham Report


  • Proposed that the client should be at the core of the construction process and the industry should adopt a more integrated approach with better partnering and teamwork
• Importance of collaboration


  Establishing collaborative practices is particularly important when creating building design
• Importance of collaboration


  Good collaboration and working relationships can aid productivity and improve quality of work during the construction phase
• Benefits of collaborative working practices

  • Good quality of work
  • Positive public and industry reputations
  • Projects delivered in line with agreed timelines
  • Good cost control
  • Less issues arising during the construction process
  • Increased productivity and morale
• Building Information Modelling (BIM)


  Adopting BIM processes allows for information to be clearly disseminated between the people involved in the project planning, design and delivery
• BIM Level 2


  Information is shared and accessible within the project team
• BIM Level 2


  • Aims to increase uptake, reduce issues relating to design and minimise waste in the construction sector
• Promoting collaborative working


  • Regular site meetings to relay information between project team members and the client
  • Toolbox talks - regular or daily informal meetings to discuss health and safety issues, working equipment or general project information
  • Structured working programme to reduce conflict between trades during construction
  • Workflow software packages to optimize results and thus improve communication with staff
  • Staff appraisals to encourage positive working relationships