health and social care

• Types of care settings


  • Healthcare
  • Dental practice
  • GP surgery
  • Optician
  • Nursing home
  • Health centre
  • Pharmacy
  • Social care
  • Retirement home
  • Day centre
  • Residential home
  • Homeless shelter
  • Foodbank
  • Walk-in centre
  • Hospital
  • Community centre
  • Support group
  • Social services department
• 1.2 The rights of service users
• 1.1 Types of care settings
• Walk-in centre


  A healthcare facility where people can receive treatment without an appointment
• Hospital


  A healthcare facility that provides inpatient and outpatient treatment
• The rights of service users

  • Choice
  • Consultation
  • Confidentiality
  • Protection from abuse and harm
  • Equal and fair treatment
• Support group


  A group that provides support and assistance to people with a particular need or condition
• Social services


  Government-funded services that provide assistance and support to individuals and families in need
• Social services department


  1. Discuss wants and needs

  2. Clarify likes and dislikes

  3. Ask for preferences and options
• Peoples opinions and thoughts about different situations should be found out
• Confidentiality


  Keeping limited access and restrictions on personal sensitive information
• Examples of maintaining confidentiality

  • Having personal notes stored securely, eg in a filing cabinet that is locked or passwords on computers only to those that need access to information
  • Passing on information on a "need to know" basis
  • Not gossiping about service users
  • Shredding unwanted written information
  • Having conversations in an enclosed room
• Need to know basis


  Information is only shared with those directly involved with the care and support of the individual
• Access to information is restricted to those who have a clear reason to access it when providing care and support for an individual
• Telling a practitioner the facts they need to be aware of, to provide care for the individual, at the time they need to know them and nothing more
• If something is said on a need to know basis you can only tell it to the relevant people
• Choice


  Giving individuals options
• Social care examples of choice

  • Offering a range of activities so that residents can choose whether or not to take
  • Ensuring that residents have access to both a television lounge and quiet room
  • What to eat
  • What clothes to wear
  • When to go to bed/get up
  • Whether they have a bath or a shower
• Health care examples of choice

  • Where to receive care e.g. support at home or in a residential home
  • Choice of male or female doctor to meet cultural requirements
  • Whether or not to receive treatment
  • Choosing the GP we want to see
• Consultation


  Involves discussing an issue with another person to get their thoughts and a decision can be made that is acceptable for all involved
• This means discussing things with people whatever their age
• People should be asked about the care they want
• Service users with dementia, service users with a learning disability, and children are more at risk of abuse and harm
• These service users might not know what abuse is or understand their rights, may not realise they are being abused or receiving poor treatment, and may not remember what has happened or know how to tell anyone clearly
• Safeguarding procedures


  • Staff having CRB (Criminal Records Bureau) checks
  • Staff to be trained in first aid, manual handling, safeguarding
  • CCTV on entrance and exit
  • Another person being there when an examination takes place, e.g. GP and nurse
• Equal and fair treatment


  Being given the same opportunities and choices as everyone else
• People should be treated/be able to use services for the needs they have
• Examples of equal and fair treatment

  • Children should all have the same chances in school despite their ability
  • Elderly people should get the same medical treatment as younger people
  • A child who has a special educational need or disability should be enabled to take part in the same lessons as the rest of the class with extra support
• The coach taking residents on a trip to the coast must have a wheelchair ramp, otherwise those residents that are wheelchair users will be unable to go
• Benefits to service users if rights are maintained

  • To make people feel valued
  • To raise self-esteem
  • To empower individuals
  • To instil confidence
  • To instil trust
  • To make individuals feel safe
  • To give equality of access to services
  • To meet individual needs
• High self-esteem


  A person with high self-esteem feels valued and respected
• If someone receives appropriate care and treatment that meets their needs, and which enables them to have a better life, they will benefit and feel more positive
• Empowerment


  Having choices and being consulted about care preferences gives service users more control over their lives and promotes their independence, which increases their self-esteem and makes them feel valued
• Service users' needs are met when they receive appropriate care and treatment that helps them recover from injury or illness, or learn to manage a disability or health condition, and still enjoy and achieve in life
• Trust


  It is important that service users receiving care feel able to trust their care providers, who must be trustworthy, not harm them, and have their best interests at heart
• Service users who can trust their care providers will feel reassured, confident in the care they receive, and confident that staff will provide a safe environment
• Person-centred values of care

  • Individuality
  • Choice
  • Rights
  • Independence
  • Privacy
  • Dignity
  • Respect
  • Partnership
  • Encouraging decision making of the service user
• Individuality


  Recognising that each person has their own identity, needs, wishes, beliefs and values, which must be considered and taken into account when providing care
• Choice


  All service users are entitled to make their own choices, which is empowering
• Independence


  A service user does not have to rely on others and has the opportunity and freedom to make their own decisions, which a service provider should support