The system of words or signs that people use to express thoughts and feelings to each other
Language
Has a system of rules (grammar), a system of sound (phonology), and a vocabulary (lexicon)
Language acquisition
People acquire the languages used by those in the community while growing up
Mother tongue/First language
The languages acquired while growing up
Language learning
People learn other languages by studying formally in school or informally on their own
Language contact
When people with different languages communicate, they may produce a new language form that is understandable to both
Language change is the result of language contact
Communication
The process of meaning-making through a channel or medium
Context
The circumstance or environment in which communication takes place
Elements of communication
Source
Message
Channel
Receiver
Feedback
Environment
Context
Interference
Interference/Barriers
Physical
Psychological
Cultural and linguistic
Mechanical
Types of communication by mode
Verbal/Oral
Non-verbal
Visual
Intrapersonal communication
A communicator's internal use of language or thought
Steps to attain intrapersonal communication
1. Self-awareness
2. Self-discovery
3. Self-knowledge
4. Self-acceptance
5. Self-involvement
Interpersonal communication
The process by which people exchange information, feelings, and meaning through verbal and non-verbal messages
Transactional interpersonal communication
Interpersonal communication with the objective of achieving something at the end of the conversation
Dyadic/Diadic communication
An interaction between two persons
Interpersonal communication
The process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication
An interactive exchange takes place as interpersonal communication takes place
Transactional communication
Communication where the objective is to achieve something at the end of the conversation
Dyadic/Diadic communication
An interaction between two persons
Even if two groups are present, it is only two communicators that play a fundamental role
A person-to-person transaction and one of the commonest forms of speech communications
Reasons why people engage in dyadic communication
To gain information
To gain employment
To highlight a person's achievement
Small group discussion
The sole purpose is for the group to have cooperation or unity
Common characteristics in small group discussion
Rabble-rouser
Poppycock or garbage talker
Surly jester
Eternal minstrel
Silent angel
Acerbic biter
Styles in interpersonal communication
Controlling style
Egalitarian style
Structuring style
Dynamic style
Relinquishing style
Extended communication
The use of electronic media such as television, radio, teleconferencing, video conferencing, Skype calls, and other technological means
With extended communication, your own thinking, behavior, and attitude may be influenced by other people and you may be persuaded to take the views you hear
It is important to weigh what you hear and assess them against those beliefs that you hold on to, so you do not get easily swayed by other people's convictions
Organizational communication
Focuses on the role that communication plays in organizational contexts
A set of rules or standards for communication protocol should be made clear so that interaction patterns are established
Individuals should be equipped with the needed oral and written communication skills that the organization expects them to possess
Types of Organizational Structure
Formal structure
Informal structure
Approaches on Formal Organizational Communication
Downward communication
Upward communication
Horizontal/Lateral communication
Crosswise approach
Informal communication
Communication that comes from unofficial channels of message flow, also known as "grapevine"
Intercultural communication
Communication between or among people having different linguistic, religious, ethnic, social, and professional backgrounds
Organizational culture
The values, practices, vision, and mission that the organization and its employees share
Types of communication according to purpose and style
Formal communication
Informal communication
Formal communication employs formal language delivery orally or in written form, with the main objectives of informing, entertaining, and persuading
Informal communication does not employ formal language, and involves personal and ordinary conversations with the purpose of socializing and enhancing relationships
Communication model
A conceptual model that represents how communication works