Maam kirtly

Cards (90)

  • Communication
    The system of words or signs that people use to express thoughts and feelings to each other
  • Language
    • Has a system of rules (grammar), a system of sound (phonology), and a vocabulary (lexicon)
  • Language acquisition
    People acquire the languages used by those in the community while growing up
  • Mother tongue/First language
    The languages acquired while growing up
  • Language learning
    People learn other languages by studying formally in school or informally on their own
  • Language contact
    When people with different languages communicate, they may produce a new language form that is understandable to both
  • Language change is the result of language contact
  • Communication
    The process of meaning-making through a channel or medium
  • Context
    The circumstance or environment in which communication takes place
  • Elements of communication
    • Source
    • Message
    • Channel
    • Receiver
    • Feedback
    • Environment
    • Context
    • Interference
  • Interference/Barriers
    • Physical
    • Psychological
    • Cultural and linguistic
    • Mechanical
  • Types of communication by mode
    • Verbal/Oral
    • Non-verbal
    • Visual
  • Intrapersonal communication
    A communicator's internal use of language or thought
  • Steps to attain intrapersonal communication
    1. Self-awareness
    2. Self-discovery
    3. Self-knowledge
    4. Self-acceptance
    5. Self-involvement
  • Interpersonal communication
    The process by which people exchange information, feelings, and meaning through verbal and non-verbal messages
  • Transactional interpersonal communication

    Interpersonal communication with the objective of achieving something at the end of the conversation
  • Dyadic/Diadic communication

    An interaction between two persons
  • Interpersonal communication
    The process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication
  • An interactive exchange takes place as interpersonal communication takes place
  • Transactional communication
    Communication where the objective is to achieve something at the end of the conversation
  • Dyadic/Diadic communication

    • An interaction between two persons
    • Even if two groups are present, it is only two communicators that play a fundamental role
    • A person-to-person transaction and one of the commonest forms of speech communications
  • Reasons why people engage in dyadic communication
    • To gain information
    • To gain employment
    • To highlight a person's achievement
  • Small group discussion
    • The sole purpose is for the group to have cooperation or unity
  • Common characteristics in small group discussion
    • Rabble-rouser
    • Poppycock or garbage talker
    • Surly jester
    • Eternal minstrel
    • Silent angel
    • Acerbic biter
  • Styles in interpersonal communication
    • Controlling style
    • Egalitarian style
    • Structuring style
    • Dynamic style
    • Relinquishing style
  • Extended communication
    The use of electronic media such as television, radio, teleconferencing, video conferencing, Skype calls, and other technological means
  • With extended communication, your own thinking, behavior, and attitude may be influenced by other people and you may be persuaded to take the views you hear
  • It is important to weigh what you hear and assess them against those beliefs that you hold on to, so you do not get easily swayed by other people's convictions
  • Organizational communication
    • Focuses on the role that communication plays in organizational contexts
    • A set of rules or standards for communication protocol should be made clear so that interaction patterns are established
    • Individuals should be equipped with the needed oral and written communication skills that the organization expects them to possess
  • Types of Organizational Structure
    • Formal structure
    • Informal structure
  • Approaches on Formal Organizational Communication
    • Downward communication
    • Upward communication
    • Horizontal/Lateral communication
    • Crosswise approach
  • Informal communication

    Communication that comes from unofficial channels of message flow, also known as "grapevine"
  • Intercultural communication

    Communication between or among people having different linguistic, religious, ethnic, social, and professional backgrounds
  • Organizational culture
    The values, practices, vision, and mission that the organization and its employees share
  • Types of communication according to purpose and style
    • Formal communication
    • Informal communication
  • Formal communication employs formal language delivery orally or in written form, with the main objectives of informing, entertaining, and persuading
  • Informal communication does not employ formal language, and involves personal and ordinary conversations with the purpose of socializing and enhancing relationships
  • Communication model
    A conceptual model that represents how communication works
  • Communication models covered
    • Aristotle's model
    • Laswell's model
    • Shannon-Weaver's model
    • David Berlo's model
  • Aristotle's communication model
    1. Speaker
    2. Speech
    3. Audience