TLE 4TH MIDTERM

• Computers


  Used to store and process guests' information regarding reservations, bookings, e-mails, and surfing the Internet
• Printers


  Attached to the computers to print hard copies of documents and receipts for record-keeping purposes
• Cash register


  Used for registering and calculating transactions, usually with an attached drawer to store cash and other valuables
• Software


  Computerized system used to store, access, and retrieve booking and reservation information
• Cloth


  An all-around tool used in cleaning a computer
• Portable vacuum


  Used for sucking dust, dirt, hair, and other particles that can harm the equipment
• Cotton swabs


  Moistened with rubbing alcohol and used to clean hard-to-reach areas of the computer keyboard and other equipment
• Sanitizer


  Used to disinfect areas known to house germs
• Dust mask


  Used to cover the nose and mouth to prevent inhalation of dust and other dirt while cleaning
• Hand gloves


  Used to avoid contact with chemicals and possible skin irritation
• Googles


  Enclosed, protective eyewear used to protect the area surrounding the eye from particulates, water, or chemicals that may come into contact with the eyes
• Room rack


  Where registration records are inserted and serves as room-rack slips. It is an array of metal file pockets designed to hold room rack slips that display guest room status information
• Key rack


  An array of numbered compartments used to store guest room keys
• Information rack


  Aluminum slots designed to hold guest information slips that consist of the guest's name and room number
• Folio tray


  A bucket where the guest folios are kept and arranged according to guest room number
• Voucher rack


  Serves as a container for vouchers issued that will be used for future reference or for verification during the night audit
• Money verifier


  Also called a money detector. It is a device used to determine whether banknotes are genuine or counterfeit
• Safety deposit box


  Storage for the safekeeping of important belongings of the guests
• Account posting machine


  Used for calculating, posting, monitoring, and balancing charges and guests' accounts
• Telephone equipment


  Consists of a call accounting system or software, private automatic branch exchange (PABX), switchboard, fax machine, call detection software, and wake-up calls
• Credit card reader


  Device used to read magnetic stripe cards, like debit cards and credit cards. It scans the data encoded and stored on the card magnetically
• Security monitor


  Comes in the form of a closed-circuit television (CCTV) camera for security personnel to monitor certain areas of the hotel
• Multizone clocks


  Serve as indicators of the time in different time zones around the world
• Computer


  A common front office tool used for guest registration
• Credit card terminal


  Semi-automated equipment that assists in processing credit card payments during guest check-out
• Printer


  Equipment typically used for printing guest invoices and receipts
• Property Management System (PMS)


  Essential for managing reservations and room assignments
• Key card encoder


  Its primary function is encoding room keys
• Walkie-talkie


  Used for communication between the front desk and other hotel departments
• Removing any obstacles or furniture should be done before vacuuming the carpets in the front office area
• Disinfectant spray


  Cleaning agent commonly used for sanitizing surfaces in the front office
• Emptying trash bins is the first step in the cleaning procedure for the front office area
• Document scanner


  Semi-automated equipment commonly used for scanning and storing guest identification documents
• To improve efficiency and professionalism 


  This is the reason why front office staff should maintain a tidy workspace.
• Recording guest complaints and compliments 


  It is the main function of a semi-automated guest feedback system in the front office.
• Printing room keys 


  It is the primary purpose of a semi-automated check-in kiosk in the front office.
• Keep guest information confidential and secure


  The front office staff do this to ensure guest privacy when handling personal information.
• To improve efficiency and professionalism 


  This is the reason why front office staff should maintain a tidy workspace.
• Answer promptly and professionally. 


  This is the proper way to handle incoming phone calls.