MANAGING THE OPERATION FUNCTION

• Operation Mangement


  is about delivering products and services to customers to meet or surpass their expectations.
• Operation Management is about designing, developing and executing EDS
• What is the meaning of EDS?

  Enterprise Delivery System
• 3 Customer Expectation

  -Quality Expectation

  -Delivery Expectation

  -Price Expectation
• Enterprise Delivery System is composed of : Input, Throughput, Output, Final delivery to customers, outcomes
• 6 Ms:

  Money

  Men

  Machines

  Materials

  Methods

  Management
• Money


  Should flow through the transformation process before or just in time
• Management


  should come ahead of other Ms in order to design and develop the transformations process.
• Machinery and Methods


  The technology for the transformations process should have already been chosen. This technology may be in form of hardware and software.
• Materials


  are input that must converted to the final output
• Manpower


  enables the entire transformation process to operate by manning the machines or rendering the services required.
• Operating Work Flow


  It is the step-by-step process of sourcing and storing the input, converting these input into output and delivering the output to the customers.
• The OWF must be very efficient in terms of time, movement, and utilization of resources
• The movement of people and materials should be kept to the minimum without sacrificing the quality of the products or service(True or False)

  TRUE
• The OWF must balanced capacity - wise
• Layouting 


  the OFW must translate into an appropriately designed and executed physical layout if the factory or service shop
• Layouting


  The space available for operations must able to accommodate all the machinery and equipment.
• 4 principles of layout

  *must allow all the goods or the customers being processed to go.
• 
  

  Layout must be easy to see, follow, monitor, and control
• PPS is short term for?

  Production Programming and Scheduling
• Market Demand


  It is the hardest to figure out. The enterprise should not produce many goods, otherwise there would be a lot of excess or obsolete inventory.
• Quality Control


  Every step in the Transformation Process must also be measured, monitored, and evaluated according to the QDP Standards for the transformation stage.
• Operating Systems and Procedures


  are the enterprise standards for running the entire operations of the factory or service shop.
• OSP=They are engineered methods