It is the tour guide's duty to inform the guests of the tour schedule: where the tour group is going and at what time, what to wear, what to bring, and what to expect.
To clarify
Tourists come from different cultural backgrounds, and as such, meanings, symbols, and pronunciations may differ and affect communication.
As a tour guide, part of his or her role is to break those barriers and promote understanding through clarification.
Paraphrasing and repetition are two of the means to ensure that the message is understood.
A bridge remark can also be used to encourage response.
To promote
Is necessary to improve the guests' perspective and help them plan their next visit, and in the process, help spread the benefits of tourism as well.
To build relationships
As a tour guide, you will not only interact with your guests. It is also your duty to liaise with tourism suppliers as well as your colleagues in the travel trade.
To evaluate service
Collecting feedback from guests is important because this will serve as basis for improving services.
Aside from filling out a feedback form, responses may also be
gathered simply by asking questions about the guests' interests and whether their expectations are met during and after the tour.
Communication barriers prevent the message from reaching the receiver and creating the desired effect.