comm barriers

Cards (10)

  • It is the tour guide's duty to inform the guests of the tour schedule: where the tour group is going and at what time, what to wear, what to bring, and what to expect.
  • To clarify
    Tourists come from different cultural backgrounds, and as such, meanings, symbols, and pronunciations may differ and affect communication.
  • As a tour guide, part of his or her role is to break those barriers and promote understanding through clarification.
  • Paraphrasing and repetition are two of the means to ensure that the message is understood.
  • A bridge remark can also be used to encourage response.
  • To promote
    Is necessary to improve the guests' perspective and help them plan their next visit, and in the process, help spread the benefits of tourism as well.
  • To build relationships
    As a tour guide, you will not only interact with your guests. It is also your duty to liaise with tourism suppliers as well as your colleagues in the travel trade.
  • To evaluate service
    Collecting feedback from guests is important because this will serve as basis for improving services.
  • Aside from filling out a feedback form, responses may also be
    gathered simply by asking questions about the guests' interests and whether their expectations are met during and after the tour.
  • Communication barriers prevent the message from reaching the receiver and creating the desired effect.