HumanB

• Good communication is a key part of success in the workplace
• All organizations of more than one person must use workplace communication in one way or another
• One person must give another instructions before any activity can occur
• Communication


  The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior
• Communication


  The art and technique of using words effectively to impart information or ideas
• Acceptable communication differs from company to company, but many aspects are universal
• Most common ways we communicate

  • Spoken Word
  • Written Word
  • Visual Images
  • Body Language
• The Communication Process


  1. SENDER (encodes)

  2. RECEIVER (decodes)

  3. Barrier

  4. Barrier

  5. Medium

  6. Feedback/Response
• Barriers to communication


  • Noise
  • Inappropriate medium
  • Assumptions/Misconceptions
  • Emotions
  • Language differences
  • Poor listening skills
  • Distractions
• Without communication skills we are unable to let others know what we think, feel, or want to accomplish
• We are unable to build partnerships, motivate others, or resolve conflict without communication skills
• Workplace


  A place, such as an office or factory, where people are employed
• Hearing


  Physical process, natural, passive
• Listening


  Physical as well as mental process, active, learned process, a skill
• Listening is hard. You must choose to participate in the process of listening.
• Knowing your intention will help you be more conscious of what you're doing or saying
• DO's of Communication


  • Use simple words and phrases that are understood by everybody
  • Increase your knowledge on all subjects you are required to speak
  • Speak clearly and audibly
  • Check twice with the listener whether you have been understood accurately or not
  • In case of an interruption, always do a little recap of what has been already said
  • Always pay undivided attention to the speaker while listening
  • While listening, always make notes of important points
  • Always ask for clarification if you have failed to grasp other's point of view
  • Repeat what the speaker has said to check whether you have understood accurately
• DON'Ts of Communication


  • Do not instantly react and mutter something in anger
  • Do not use technical terms & terminologies not understood by majority of people
  • Do not speak too fast or too slow
  • Do not speak in inaudible surroundings, as you won't be heard
  • Do not assume that everybody understands you
  • While listening do not glance here and there as it might distract the speaker
  • Do not interrupt the speaker
  • Do not jump to the conclusion that you have understood everything
• Speak Clearly


  • Take a deep breath and remain positive when talking to people
  • Try to cut out the "ums," "uh-hmms" and "ahhs;" these make it difficult for people to understand what you're trying to communicate
  • Try to keep your voice steady and don't talk too quickly or too quietly
  • Be confident in what you're saying and others will feel your confidence too
• Be Genuine


  • Being genuine can include speaking honestly, expressing excitement or sadness when you feel like it, and being friendly
  • There is nothing wrong with saying, "no, I don't really agree with that," or "you know, I think you've changed my mind!"
  • However, don't be rude. "I was just being honest" is not a good excuse for being harsh
  • Being genuine builds your confidence
• Be Receptive


  • Be open to what others are saying or offering
  • Often, people restrict the flow of ideas or communication because they're making too many assumptions or are being too quick to judge and criticize
• Types of Communication Flow

  • Downward communication
  • Upward communication
  • Lateral communication
  • Grapevine
• Downward Workplace Communication


  1. Manager

  2. Department Head

  3. Account Exec
• Upward Communication


  1. Manager

  2. Supervisor

  3. Forklift Driver
• Lateral communication


  • Coordination
  • No superior/subordinate relationship exists; it's strictly a case of two people with roughly equal amounts of power and prestige
  • The quality and quantity of information we provide to our peers generally reflects what we get back from them
• Team Communication


  • Team communication is a special form of lateral communication, and an essential one
  • For teamwork in the workplace, members must not only communicate with each other, but will often need to communicate with peers outside their immediate group
  • Leaders will need to keep these communication flows in mind, as well as the upward and downward flows that connect them directly to their co-employees
• The Grapevine


  • It's a communication channel that no one owns and no one controls
  • Despite its many faults, the grapevine does have a place, a function, in all organizations
  • It fills in gaps left behind by conventional and official communication
• Traditionally, the grapevine revolved around mouth-to-mouth communication, with only occasional bits of information written down or put on paper
• The Internet opened up all kinds of new opportunities for unofficial communication
• Communication styles


  • Aggressive
  • Passive
  • Assertive
• Elements of the Aggressive Style


  • Beliefs
  • Communication Style
  • Characteristics
  • Behavior
  • Nonverbal Cues
  • Verbal Cues
  • Confrontation and Problem Solving
  • Feelings Felt
  • Effects
• Elements of the Passive Style


  • Beliefs
  • Communication Style
  • Characteristics
  • Behaviors
  • Nonverbal Cues
  • Verbal Cues
  • Confrontation and Problem Solving
  • Feelings Felt
  • Effects
• Elements of the Assertive Style


  • Beliefs
  • Communication Style
  • Characteristics
  • Behavior
  • Nonverbal Cues
  • Verbal Cues
  • Confrontation and Problem Solving
  • Feelings Felt
  • Effects
• Clearly, the assertive style is the one to strive for
• Very few people are all one or another style
• The aggressive style is essential at certain times such as when a decision has to be made quickly, during emergencies, or when you know you're right and that fact is crucial
• Passiveness also has its critical applications such as when an issue is minor, when the problems caused by the conflict are greater than the conflict itself, when emotions are running high, or when your power is much lower than the other party's
• Remaining aware of your own communication style and fine-tuning it as time goes by gives you the best chance of success in business and life