The desire to be right - we agree with the opinion of the majority because we believe it is correct, we accept it because we wish to be correct as well, may lead to internalisation, if you are unsure of what behaviours or beliefs are wrong you look to others for help, ISI is a cognitive process, we follow group behaviour because we have the desire to be right, if we believe the group is more likely to be right we conform to their behaviours or beliefs, ISI is most likely to happen in unfamiliar, ambiguous or crisis situations