Group2-JOB SATISFACTION

• Job satisfaction


  The amount of pleasure or contentment associated with a job
• If the person likes the job intensely, they will experience high job satisfaction. But, if they dislike the job, they will experience job dissatisfaction
• Job satisfaction


  May refer to a person or group, an individual or a department, or a part of an individual's job
• Determinants of Job Satisfaction


  • Characteristics of the individual
  • Characteristics of the job
• Characteristics of the individual

  • Personality
  • Age
  • Education
  • Gender Difference
  • Number of dependants
• Characteristics of the job

  • Wages
  • Nature of Work
  • Working Conditions
  • Job Content
  • Organizational Level
  • Opportunities for Promotion
  • Work Group
  • Leadership Styles
  • Skills required
  • Employee morale
  • Reward
  • Cooperation
• Dimensions of Job Satisfaction

  • Promotion opportunities
  • Coworkers
  • The work itself
  • Pay
• Measurement of Job Satisfaction

  • Projective Survey
  • Objective Survey
  • Descriptive Survey
• Responses to Job Dissatisfaction

  • Exit
  • Voice
  • Loyalty
  • Neglect
• Theories of Job Satisfaction

  • Discrepancy Theory
  • Equity Theory
  • Fulfillment Theory
  • Reward Theory
• Job Satisfaction and Productivity

  Improved productivity can contribute to increased job satisfaction
• Job Satisfaction and Absenteeism


  Higher job satisfaction is linked to lower absenteeism rates
• Job Satisfaction and Employee Turnover


  Higher job satisfaction generally leads to lower turnover rates
• Job satisfaction is critical for both individuals and organizations
• Stress Management


  The process of managing the demands and pressures that come with work and life in order to maintain well-being and productivity
• In this lesson, you will participate in an activity and analyze the given questions. The goal is to extract insights and lessons that will help you learn more deeply. Finally, you will examine an application to test your understanding of the module
• Chapter Contents


  • Concept of Stress
  • Definitions of Stress
  • Symptoms of Stress
  • Sources of Stress
  • Effects of Stress
  • Stress Management Strategies
  • Reducing Workplace Stress by Improving Emotional Intelligence
  • Ten Characteristics of Highly Effective Stress Psychologists
  • Twelve Stress Management Tips
  • Stress Tests
  • Models of Stress
  • Eustress and Distress Model
  • Gas Model
  • Stress Management Model
  • Cognitive Appraisal Model
  • Review Questions
• In industrial environments, stress is a constant companion, stemming from tight schedules, safety concerns, and complex dynamics. This stress, while inherent to the workplace, can impact both individuals and teams. Yet, within these challenges lie opportunities for growth and resilience. In this module, we'll uncover the specific stressors faced in industrial settings, examining their origins and impact. From ergonomic improvements to effective communication strategies, we'll discover actionable solutions to foster well-being and productivity.
• Activity (Let's Get Started)


  1. Arrange the jumbled words below to form a word.

  2. TRSES NMAAGEENT = _ _ _ _ _ _ _ _ _ _ _ _ _ _
• Stress was first introduced by Hans Selye in 1936. He later broadened and popularized the concept to include inappropriate physiological response to any demand. In his usage stress refers to a condition and stressor to the stimulus causing it. It covers a wide range of phenomena, from mild irritation to drastic dysfunction that may cause severe health breakdown. Different people have different views about stress as different people experience it from a variety of sources. Stress indicates the pressures people feel in life.
• Stress


  A state of worry or mental tension caused by a difficult situation. Stress is a natural human response that prompts us to address challenges and threats in our lives.
• Definitions of Stress


  • "An adaptive response to the external situation that results in physical, psychological, and/or behavioral deviation for organizational participants" -Hans Selye
  • "Job stress is a condition arising from the interaction of people and their jobs and characterized by changes within people that force them to deviate from their normal functioning." - Beehr and Newman
  • "An adaptive response to an external situation that results in physical, psychological and/or behavioral deviations for organizational participants." -Fred Luthans
  • "Stress is an adaptive response, mediated by individual characteristics and/or psychological processes, that is, a consequence of any external action, situation or event that places special physical and/or psychological demands upon a person." - Ivancevich and Matterson
• Symptoms of Stress


  • Physiological
  • Psychological
  • Behavioural
• Physiological Symptoms


  • Headaches (Tension and migraines)
  • Stomach problems
  • Over and under eating
  • Sleep disturbances
  • Chronic mild fatigue
  • Muscle aches and pains
  • Skin rashes
  • Teeth grinding
  • Muscle tics
  • Chronic mild illnesses
  • Diarrhea
  • Constipation
  • Hypertension
  • Heart disease
  • Strokes
  • Diabetes
  • Ulcers
  • Infectious diseases
  • Spastic clone
• Psychological Symptoms


  • Forgetfulness
  • Anger
  • Frustration
  • Anxiety
  • More irritability with family members
  • Depression
  • Feeling powerless
  • More irritability with or isolation from co-workers
  • More problems at work
  • Accidents
  • Domestic violence
  • Suicidal behaviour
  • Serious substance abuse
  • Other debilitating psychological disorders
• Behavioural Symptoms


  • Changes in productivity
  • Absenteeism
  • Turnover
  • Changes in eating habits
  • Increased smoking
  • Alcoholism
  • Rapid speech
  • Sleep disorders
  • More use of drugs or sleeping pills
  • Insomnia
  • Violent behaviour
  • Unsociability
  • Losing appetite/ binge eating
  • Suicidal attempts
• Sources of Stress


  • Environmental Factors
  • Organizational Factors
  • Physical Conditions
  • Individual Factors
  • Group Factors
• Environmental Factors


  • Economic Uncertainties
  • Political Uncertainties
  • Technological Uncertainties
• Organizational Factors


  • Organization Structure
  • Organizational Leadership
  • Organizational Processes
  • Organizational Policies
• Physical Conditions


  • Task Demands
  • Role Demands
  • Interpersonal Demands
• Individual Factors


  • Family Issues
  • Economic Problems
  • Personal Characteristics
  • Life and Career Changes
  • Role Perceptions
• Group Factors


  • Lack of Group Cohesiveness
  • Lack of Social Support
  • Group Conflicts
• Eustress


  The optimal level of stress that enhances performance
• Distress


  High levels of stress that cause physical, psychological and behavioural problems
• Effects of Stress


  • Physical Effects
  • Psychological Effects
  • Behavioral Effects
• Individual Coping Strategies


  • Physical Exercise
  • Relaxation
  • Social Support
  • Work Home Transition
• Stress is inevitable in human life. There is therefore no way out but to cope with stress or fight with it. There are two types of strategies that can help the employee to cope with the ping strategies at the organization level and the coping strategies at the individual level.
• Methods of overcoming stress

  • walking
  • jogging
  • swimming
  • playing
  • Yoga
• Relaxation


  Impact of stress can be overcome by relaxation
• Relaxation techniques


  • meditation
  • hypnosis
  • biofeedback