health and social

• rights

  -choice

  -consultation

  -confidentiality

  -protection from abuse and harm

  -equal and fair treatment
• healthcare settings

  dentist

  opticians

  hospital

  walk in centre

  go surgery

  nursing home
• examples of poor practice

  poor hygiene

  bruises

  cuts

  anxiety

  low self esteem

  lack of trust

  feel isolated

  lack of concentration

  lack of progress
• why is it important to maintain individuals rights

  makes them feel valued

  raise self esteem

  feel safe

  meet individuals needs

  instil trust

  empower individuals
• person centred values

  individuality

  independence

  dignity

  partnership

  encouraging decision making

  privacy

  partnership

  choice

  rights
• what are person centred values

  -key principles that underpin of those providing care and support

  -allows for person centred care

  -values maintain service users rights
• benefits of person centred values for a service users

  ensures standardisation of care

  improves quality of care

  develops their strengths

  improves quality of care
• 6cs

  care

  compassion

  commitment

  courage

  competence

  communication
• benefits of applying person centred values for a service provider

  supports development of skills

  improves job satisfaction

  maintains quality of life

  supports rights to choice and consultation
• verbal skills

  volume

  clarity

  pace

  patience

  appropriate vocabulary

  tone

  empathy
• impacts of good communication skills

  feel reassured

  empowering

  feel valued

  supports person centred values

  supports individuals rights
• types of non verbal communication

  eye contact

  facial expressions

  gestures

  positioning

  body language

  sense of humour
• what is non verbal communication

  behaviour and appearance send messages about how someone feels

  workers must be sensitive to the needs of others
• types of verbal communication

  clarity

  pace

  empathy

  patience

  tone

  volume
• what is verbal communication

  it is the giving and exchanging of information
• 6 stages of active listening

  1.open relaxed posture

  2.eye contact

  3.nodding in agreement

  4.showing empathy

  5.clarifying

  6.summarising
• advocate

  -person who supports a vulnerable individual

  -could be a social worker,family or friend

  -must be honest and have the service users best interests in mind

  -speak on behalf of an individual
• interpreter

  a person who speaks two languages fluently and can translate a conversation

  discuss treatment options
• what is active listening

  giving your full attention and trying to understand the complete message
• communication profile

  created to inform staff about how a service user communicates

  helps workers to understand their difficulties

  enables consistency between staff
• designated safeguarding lead (dsl)


  is the person or group in an organistation or service that has the responsibility for safeguarding
• types of dbs checks

  standard

  enhanced

  enhanced with barred list checks
• vulnerable service users are those who..

  are children

  have a disability

  live in residential care

  have a physical disability

  have a sensory impairment

  lack mental capacity
• safety MEASURES

  specific actions carried out eg.wet floor signs
• safeguarding policy

  a policy that states their ways of working and procedures to follow regarding safeguarding
• safety PROCEDURES

  a set of actions that are done in a particular order,informs workers of what to do and how eg.fire drills
• examples of safety MEASURES

  receiving monitoring visitors

  identifying staff

  reporting concerns to managers

  monitoring keys

  external doors locked+restricting access

  window locks and restraints
• the 5 Rs

  1.recognise (all staff)

  2.respond (all staff)

  3.report (all staff)

  4.record (dsl)

  5.refer (dsl)