customer centric culture

• Empathy is the ability to understand and share the feelings of others
• Social Skills can be defined as the set of abilities that enable effective communication, interaction, and collaboration with others.
• Active listening involves fully concentrating on what is being said, understanding the message, and responding thoughtfully.
• Active Listening being fully present and engaged in conversations, demonstrating understanding through verbal and nonverbal cues.
• Empathy understanding and sharing the feelings of others, putting oneself in another person 's shoes to comprehend their perspective.
• Communication expressing ideas clearly and articulately, both verbally and non-verbally, while also being able to listen and understand others viewpoints.
• Conflict Resolution managing and resolving disagreements or conflicts in a constructive and peaceful manner, finding solutions that benefit all parties involved.
• Adaptability being flexible and open to change, adjusting one's behavior and approach based on the situation or the needs of others.
• Coaching is a development providing people with tools, knowledge, and the opportunities they need to fully develop and be effective.
• Coaching session is a process that enables people’s success, particularly in the BPO industry
• Life Coaching coaching that is geared towards the achievement of personal goals.
• Executive Coaching also called business coaching or performance coaching is helping individual or team performance improve.
• Career Coaching typically performed by a specialized people manager in middle or senior management level to help in the realization of a junior employee’s career goals. 
• Behavioral Coaching targeted coaching of key performance milestones or performance improvement points like attendance, engagement, job satisfaction, cultural alignment. 
• Mentorship close coaching relationship between a senior manager or staff and a junior employee or subordinate.
• IT-BPM (Information Technology and Business Process Management) is when foreign brands, multinationals, and even start-ups engage the services of a third party vendor to manage certain aspects of their operations
•  Competency / Competence is the ability of an individual to do a job fully according to set expectations
• Diversity refers to individual characteristics over which an individual has little or no control, such as biologically- determined characteristics including race, sex, age, certain physical attributes, as well as the family and society into which he or she is born.
• Customer Relationship Management refers to hardware or software solutions as much as they do resources used in order to build, strengthen, and sustain customer relationships through the years.
• Equality & Diversity Statements Equality refers to the creation of a “fairer society” that welcomes participation and provides an opportunity for people to reach their full potential
• The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction rate of consumers across the United States.
• Diversity the practice or quality of including or involving people from a range of different social and ethnic backgrounds and of different genders, sexual orientations, etc
• Customer Relations Management (CRM) is a model for managing a company's interactions with current and future customers.
• Diversity The quality or state of having many different forms, types, ideas etc.
• Soft skills in the areas of personal, social, and cultural competency, create emotionally mature individuals and more responsive service organizations.
• Service Standards are rules of engagement for providing customer service that often cross the boundaries of geographic location, race, and creed.
• Soft Skills are defined as personal attributes that enhance how were late with other people
• Customer Relationship Management A widely implemented strategy to manage/track interactions with customers and client
• Total Quality Management the concept which refers to a comprehensive, company-wide effort to improve quality of a process, product, or service
• Collaboration is a process that highlights important stages of contribution
• Service Beyond Borders Open-door policy of sorts that allows for collaboration across beliefs thus producing more holitics results
• Cultural Sensitivity means aware that cultural differences and similarities exist and have an effect on values, learning, and behavior and that these fundamental differences will invariably impact output depending on how they are identified, resolved. And tracked, and managed
• Power Distance The degree to which less powerful members of a country’s institutions and organizations expects and accept unequal power distribution
• Individualism The degree of interdependence a society maintaining among its members
• Masculinity The fundamental issue is whether people are motivated by a desire to be the best (masculine) or by a desire to enjoy what they do (feminine)
• Uncertainty Avoidance the degree to which less powerful members of a country’s institutions and organizations expects and accept unequal power distribution
• Long-Term the degree of interdependence a society maintaining among its members
• Indulgence This dimension is defined as the extent to which people try to control their desires and impulses based on the way they were raised