1. Open the .csv file in Word
2. Select the HOME tab, then the Editing section followed by the Replace icon
3. Enter a , (comma) into the Find what: box and a ; (semicolon) into the Replace with: box, then click on Replace All
4. Repeat this process, replacing a . (full stop) with a , (comma)
5. Save the file with the same file name using the File tab and Save