LODGING

• HOTELIER - Someone who works in a hotel
• SALES & MARKETING - Markets the product of the hotel (sales promo, bookings and reservation)
• ROOMS - In-charge in the cleanliness and orderliness of the hotel
• FOOD & BEVERAGE - It is the biggest and the busiest division in the hotel.
• HOUSEKEEPING - It pertains to CLEANLINESS, ORDERLINESS and SANITATION based on the following rules and standards of the establishment
• DOMESTIC HOUSEKEEPING - It is also called as residential housekeeping, this refers to the cleaning and maintaining a private residence, home or apartment. This can include tasks such as dusting, vacuuming, laundry, and disinfecting surfaces
• INSTITUTIONAL HOUSEKEEPING - It refers to cleaning procedures for lodging establishments such as hotels, resorts, cruise ships, inns, prisons, hospitals, and dormitories.
• HOUSEKEEPING DEPARTMENT - Housekeeping is an operational department of the hotel. It is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and surroundings.
• CLEANLINESS - Everything must be spotless, from top to bottom, corner to corner, and far end to far end, including furniture surfaces and doorknobs, metal fixtures must be polished, and personal hygiene must be maintained.
• ORDERLINESS - Room amenities are in order and in their proper locations, and facilities and fixtures are properly installed and arranged. Linens are wrinkle-free and neatly folded, and beds are made up.
• SANITATION - It is the creation and maintenance of a healthy and sanitary environment, the preservation of a condition free of disease-causing organisms, and the preservation of all areas free of all sources of bacterial contamination, such as garbage, leftover food, stagnant water, and so on.
• GUEST RELATION - A guest request is prioritized and given proper attention, and feedback is sought to determine guest satisfaction. If there is feedback, it must be recorded and discussed during meetings.
• GUEST COMFORT - Rooms are properly ventilated and well-lit, and guests are not disturbed or distracted in any way. There are enough amenities for the guest's comfort, such as linen, bathroom tissue, drinking glasses, and so on
• EYE APPEAL - The ambiance should be pleasing to the eye, not dim or dull, and is appropriate for interior design with proper color blending (right combination). There must be no eye-sores in guest contact areas, and wall decor and TV sets must be at eye level.
• SAFETY - All employees must be trained in emergency procedures, including how to use safety equipment. The hotel has emergency supplies on hand. There should be well-organized safety and emergency procedures, as well as an emergency brigade exit.
• MATERIALS CONTROL AND PREVENTIVE MAINTENANCE - There must be a designated budget for all supplies and materials. PAR STOCK requirements are always maintained and regular requisition is being made.