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1.1: Meeting Customer Needs
The Market
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Mass market
is the market aimed at the
general
population
Niche market
is a
subsect
of the main market and addresses a
specialist
need.
Homogeneous
is an
adjective
of the same kind
Niche Market characteristics are:
target market have
distinct characteristics.
promotional activities
will be targeted at a
small
subsect of the whole market.
not very
competitive.
Mass Market characteristics are:
products made on
mass media
for a
larger
customer base.
highly competitive.
mass media is used to
advertise
products to appeal to
wide
range customers.
Advantages of Mass Market:
large
scale production means
economies
of
scale
and
lower
average unit costs.
mass marketing is
straight forward
as everyone is
equally
targeted.
large
volume of scales mean
high
revenue.
Disadvantages of Mass Markets:
lots of
competition
in mass markets.
homogeneous
products need to be
differentiated
through marketing which can be
expensive.
High
volume
production may not be
flexible
enough to keep up with changes in
demand.
Examples of Mass Market products:
Nike.
H&M.
Costco.
Coca-Cola.
Advantages of Niche Market:
Charge
premium
prices.
small
scale
production
can be
flexible
and follow
trends.
less competition.
easier
to target
customers.
Disadvantages of Niche Market:
very
risky
as demand may not be
constant.
higher unit
costs so no economies of scale.
smaller market size
, so fewer potential customers.
Example of different types of markets:
Consumer good
market.
Markets
for
services.
The
housing
market.
Financial
markets.
Market size is the
total value
or
volume
of sales in the market.
The formula for
market size
is :
N
o
.
S
a
l
e
s
∗
No.Sales *
N
o
.
S
a
l
es
∗
P
r
i
c
e
Price
P
r
i
ce
The formula for
Market share
is:
(
b
u
s
i
n
e
s
s
s
a
l
e
s
)
/
(
T
o
t
a
l
m
a
r
k
e
t
s
a
l
e
s
)
∗
(business sales)/(Total market sales) *
(
b
u
s
in
esss
a
l
es
)
/
(
T
o
t
a
l
ma
r
k
e
t
s
a
l
es
)
∗
100
100
100
Brands
are a
name
, term,
design
or
logo
that
distinguishes
one sellers product from another.
Advantages of businesses building a brand:
Band Extension
which adds new
ranges
and creates
loyal
customers.
Brand Value
which
add value
to the products.
Adding Value
which allows business to
charge
higher prices.
Dynamic
Markets are subject to rapid
growth
or
continuous
changes.
Changes occur in markets because of:
social
changes.
technology
changes.
competition.
consumer taste.
Online Retailing
is the process of
buying
and
selling
goods/services over the
internet.
Online Retailing benefits customers because:
customers can shop 24/7.
Breaks down geographical barriers.
Online Retailing benefits businesses because:
Lower
overhead costs
(e.g. no expensive rent for stores).
Access to
wider
,
potentially
,
global
market.
Drawbacks for customers with
Online Retailing
:
Fraud
issues.
Delays in delivery.
Lack of shopping experience.
Lack of
Privacy.
Drawbacks for businesses with Online Retailing:
Added cost of operating an online store.
Customers are still
wary of online stores.
Lack of
engagement
with customers.
Advantages of Online Retailing are:
Shops are open round the clock so they don't miss critical times when
customers can shop.
No need for shop premises so low overhead costs.
Disadvantages of Online Retailing are:
Issues with
online
security
worries will put off
older
customers
and those not wanting to share
bank
details.
Problems with fraud, spam and viruses.
Market Growth
is the
percentage increase
in the
size of the market.
Market Growth formula is:
(
O
r
i
g
i
n
a
l
−
N
e
w
)
/
(
O
r
i
g
i
n
a
l
)
∗
(Original-New)/(Original) *
(
O
r
i
g
ina
l
−
N
e
w
)
/
(
O
r
i
g
ina
l
)
∗
100
100
100
Market Growth occurs because of:
Economic Growth.
Innovation.
Social Changes.
Changes in legislation.
Demographic changes.
Economic Growth
is an
increase
in the
production
of
good
/
services
in an
economy.
Innovation
is the ability to
conceive
,
develop, deliver and scale
new
products/services/business model
for customers.
Social Changes
is a
systemic transformation
over time in
patterns of thoughts, behaviour, social relationships, institutions and social structure.
Changes in Legislation
is
changes in a set of laws
put in place by the
government
to
protect businesses
,
employees
and
consumers.
Demographic Changes
is any
change in the population
, like
average age
,
life expectancy
and
birth rates.
Competition
is the
rivalry
between
two or more businesses
in the
same market.
Porters
5
forces are how
competitive forces
affect
profitability.
Porters 5 forces are:
Competitive Rivalry.
Power of Suppliers.
Power of Consumers.
Threat of New Entrants.
Threat of Substitutes.
Competitive Rivalry
is how much
competition
there is in the market.
Power of Suppliers
are how much
power
the supplier has over the business.
Power of Consumer
is how much
power
the consumers have over the business.
Threat of New Entrants
are how easy it is for
new entrants to enter the market.
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