ABTT Midterms

• POS system


  A system that can be used to conduct retail transactions, with a broader range of features than a conventional cash register
• Types of POS systems

  • Mobile point-of-sale systems
  • Tablet POS systems
  • Terminal POS systems
  • Online point-of-sale system
  • Self-service kiosk POS
  • Multichannel POS systems
  • Open-source POS systems
• Mobile point-of-sale systems


  • Smartphone services can process payments and manage some inventory and customer information, often with a free app in exchange for payment processing
• Tablet POS systems


  • iPad and Android point-of-sale solutions that require minimal upfront investment, may be "free" with credit card processing or have a low monthly subscription fee
• Terminal POS systems


  • Hardware-and software-based, often sold as all-in-one solutions including barcode scanners, cash drawers, and 24/7/365 support
• Online point-of-sale system


  • Use your own hardware like a PC or tablet, with minimal startup costs, but may not have the convenience of a touchscreen
• Self-service kiosk POS


  • For a specific purpose like purchasing movie tickets, managing parking payments, or allowing customers to look up pricing and product availability
• Multichannel POS systems


  • Integrate sales across online store, social media, and physical storefronts, helping to avoid stock-outs
• Open-source POS systems


  • Allow customization of the POS software interface, but require software engineers which can be expensive
• POS system software


  Has a front end for processing transactions and a back end for accessing analytics, sales figures, inventory, and other information
• POS system hardware


  Includes a device to process transactions (mobile phone, tablet, touchscreen, PC), cash drawer, barcode scanner, receipt printer, card reader, and internet connection
• POS system components

  • Automated teller machine (ATM)
  • Barcode scanners
  • Cash drawer
  • Cash management
  • Customer billing
  • Electronic data capture (EDC) terminals
  • Magnetic stripe readers
  • Pole display
  • Signature capture / transaction terminals
• Automated teller machine (ATM)


  A banking machine that allows customers to carry out transactions outside of regular banking hours, requiring a personal identification number (PIN)
• Barcode scanners


  Can be used for simple and economical employee login in POS systems
• Cash drawer


  Contains cash and has a lock and key for safe keeping
• Cash management


  Manages and reconciles the day's or shift's earnings through various payment modes with the physical cash available
• Customer billing


  Allows the cashier to scan articles, prepare the bill, and accept payment
• Electronic data capture (EDC) terminals


  Used to swipe credit/debit cards or loyalty cards
• Magnetic stripe readers


  Used to log in employees by encoding login information on the magnetic stripe of their employee ID
• Pole display


  The customer display on a POS cash register
• Signature capture / transaction terminals


  Require the customer to sign the credit card receipt when making a transaction
• Receive and Process Reservation through Telephone


  1. Use and update front office procedures for room reservation

  2. Perform telephone courtesy rules
• Front Office Front Desk


  Very important department in the hotel, making direct contact with guests
• Main functions of Front Office Front Desk

  • Reservation
  • Guest service
  • Check-in
  • Check out
  • Telephone
  • Finance & Cashiering
  • Foreign Exchange
  • Room Assignment
  • Inquiry
• Front Office Department


  • One of the major operational and revenue producing departments of the hotel which generates two-thirds of the revenue earned by a hotel from the sale of the guest rooms
  • Involves in providing valuable services to the guests during the entire guest cycle consisting of Pre-arrival, Arrival, Occupancy and Departure
• Reservation


  Responsible in registering the room reservation from various sources, with recordings, filing of reservation records, and revise on the appropriate time to make sure that guests would have their rooms upon entering the hotel
• Guest Registration


  Does all guest registration-related activities like Check-in, room assignment, welcoming, room rate etc.
• Guest Service


  Fulfils any Guest Services related activities
• Guest History and records


  Creates and maintains a guest profile, history, likes and dislikes, collect feedback etc.
• Guest Database


  Develops & maintains a Comprehensive Database of Guest Information
• Updates Room Status


  Responsible to update the correct room status like OCC, VD, DND etc.
• Postage and Parcels


  This section is to facilitate guests pertaining to the posting of letters, telegrams, and parcels
• Telephone


  This section is to facilitate guests pertaining to the telephone both internally and externally, and to wake guests up in the morning upon request
• Finance and Foreign Exchange


  This section relates with the Accounting Department, through the collection from guests through their services, and also give the foreign exchange service
• Inquiry


  This section is to answer questions and inquiries of guests. Therefore, this section would have to be alert with all the movements of the hotel
• Bell Desk and Concierge


  Provide all services related to Bell desk and Concierge
• RESERVATION PROCESS is the first contact for the guest or person making the reservation for the guest. Although the contact may be by telephone, a distinct impression of the hotel is registered with the guest
• Front Office Front Desk


  • Very important department in the hotel, making direct contact with guests
  • Main functions: Reservation, Guest service, Check-in, Check out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry
• Reservation


  Section responsible for registering room reservations from various sources, recording, filing reservation records, and revising to ensure guests have rooms upon arrival
• Guest Registration


  Check-in, room assignment, welcoming, room rate