📕

• Communication


  • The art of exchanging messages between two or more people
  • The sharing of information between two or more individuals to reach a common understanding
• Interpersonal communication


  The process by which people exchange information, feelings and meaning through verbal and non-verbal messages in face-to-face communication
• Types of communication


  • Verbal communication
  • Non-verbal communication
  • Written communication
• Verbal communication


  The use of sounds and words to express yourself, especially in contrast to using gestures or mannerisms
• Non-verbal communication


  The transfer of information through the use of body language
• Written communication


  The exchange of information, ideas, or messages through written language in the forms of letters, emails, notes, and more
• Strategies for effective communication


  • Repair breakdowns
  • Repeat the question
  • Express lack of opinion
  • Acknowledge other's ideas/opinions
  • Clarifying
  • Active listening/summarizing
  • Backchanneling
• Interview


  • A procedure designed to obtain information from a person through oral responses to oral inquiries
  • A structured conversation where one participant asks questions, and the other provides answers
• Interview strategies


  • Start easy
  • Make your interviewee comfortable and relaxed
  • Ask the right questions
  • Avoid leading questions
  • Have a conversation
  • Find an anecdote to illustrate your point
  • Pay attention to details
  • Double check the information
• Before the interview checklist


  • Purpose of the interview and location
  • Time and length of time needed for the interview
  • Research the subject to be discussed
  • Find out as much as possible about the person being interviewed
• How to write effective questions


  • Open-ended questions
  • Avoid closed-ended questions
  • Avoid leading questions
  • Avoid nosy questions
  • Avoid obvious questions