The science of analysing raw data in order to make conclusions about that information
Data analytics
The process of examining datasets to draw conclusions about the information they contain
Data analytic techniques
Enable you to take raw data and uncover patterns to extract valuable insights from it
Specific benefits of data analytics
Improved Decision Making
More Effective Marketing
Better Customer Service
More Efficient Operations
Improved Decision Making
Companies can use the insights they gain from data analytics to inform their decisions, leading to better outcomes
Data analytics eliminates much of the guesswork from planning marketing campaigns, choosing what content to create, developing products and more
It gives a much clearer view of what customers needs, which means better understanding, enabling companies to meet customer needs better
With modern data analytics technology, companies can continuously collect and analyze new data to update their understanding as conditions change
More Effective Marketing
Better understanding of customer leads to more effective marketing
Data analytics also gives useful insights into how marketing campaigns are performing so that fine-tuning can be made for optimal outcomes
Using Analytics tool, companies can gain insights into which audience segments are most likely to interact with a campaign and convert. This information can also be used to adjust targeting criteria either manually or through automation, or use it to develop different messaging and creative for different segments
BetterCustomerService
Data analytics provide companies with more insights into their customers, allowing them to tailor customer service to their needs, provide more personalization and build stronger relationships with them
Data can reveal information about your customers' communications preferences, their interests, their concerns and more. Having a central location for this data also ensures that your whole customer service team, as well as the sales and marketing teams, are on the same page
Data analytics can help streamline your processes and save money. An improved understanding of what customer wants means less time on creating ads and content that don't match customer's interests
In addition to reducing costs, analytics can also boost your revenue through increased conversions, ad revenue or subscriptions
Types of data analytics
Descriptive analytics
Diagnostic analytics
Predictive analytics
Prescriptive analytics
Descriptive analytics
Describes what has happened over a given period of time
Diagnostic analytics
Focuses more on why something happened. This involves more diverse data inputs and a bit of hypothesizing
Predictive analytics
Moves to what is likely going to happen in the near term
Prescriptive analytics
Suggests a course of action
Data analyst
Exists at the intersection of information technology, statistics and business
Combines these fields in order to help businesses and organizations succeed
The primary goal is to increase efficiency and improve performance by discovering patterns in data
Role of data analyst
Involves working with data throughout the data analysis pipeline
Travelandhospitalityindustry -this industry can collect customer data and figure out where the problems, if any, lie and how to fix them.
Healthcare combines the use of high volumes of structured and unstructured data and uses data analytics to make quick decisions.
The retail industry uses large amounts of data to meet the ever-changing demands of shoppers. The information retailers collect and analyze can help them identify trends, recommend products, and increase profits.