Org2

• Controlling

  This is the management function that pertains to the design ad implementation of system, approaches, and

  procedures that measure performance against plans or standards, help solve problems or prevent them from

  occurring, and ensure that the desired objectives and results are achieved.
• Evaluate the Performance

  As managers track activities, they analyze the results by

  comparing the information gathered with the performance.

  The results of the evaluation guide managers in deciding on

  the best course of action to take.
• Monitor the Performance

  Managers gather relevant data to monitor performance.

  They organize and synthesize the data into meaningful

  information. Monitoring systems nowadays use information

  technology for greater speed efficiency and accuracy in data

  collection, processing, and dissemination.
• Total Quality Management (TQM)

  It pertains to the adoption and application of quality principles throughout the organization.
• Cash accounting method –. recognizes financial transactions only when there is cash actually paid or received by the

  company.
• Marketing Control: Customer Relationship Management (CRM)

  This is an approach to better understand customer needs and desires, and maintain close communication with customers to fulfill those needs and desires.
• Feedforward controls

  These are preventive controls that are

  established before the start of work

  activities.
• Concurrent controls

  These are established during the actual implementation of work activities.
• Feedback controls

  These are established after the work is

  completed. They allow people to evaluate

  the quality of the product or service after

  it is completed or served to the customer.
• Supply Chain Management

  which links all operations within the company that deal with suppliers, such as those employees involved in

  transportation, purchasing, manufacturing and distribution of company products and services.
• Control System

  This pertains to system used to gather information on the difference between an actual output and the desired

  output.
• Control Methods

  This pertains to specific tools and techniques used to ensure that performance standards are met. In

  manufacturing firms, the Operations Department may use a control method called Statistical Process Control

  (SPC), a tool in total quality management.