LESSON 1 & LESSON 2

• Communication is simply the act of transferring information from one

  place, person or group to another.
• -communication, n. The imparting or exchanging of information by

  speaking, writing, or using some other medium. ...The successful

  conveying or sharing of ideas and feelings.
• In face-to-face communication, the roles of the sender and recipient

  are not distinct.
• The sender ‘encodes’ the message, usually in a mixture of words and

  non-verbal communication.
• In written communication, however, the sender and recipient are more distinct.
• The different categories of communication include:

  Spoken or Verbal Communication

  Non-Verbal Communication

  Written Communication

  Visualizations
• Spoken or Verbal Communication, which includes face-to-face,

  telephone, radio or television and other media.
• Non-Verbal Communication, covering body language, gestures, how

  we dress or act, where we stand, and even our scent. There are many

  subtle ways that we communicate (perhaps even unintentionally) with

  others. For example, the tone of voice can give clues to mood or

  emotional state, whilst hand signals or gestures can add to a spoken

  message.
• Written Communication which includes letters, e-mails, social media,

  books, magazines, the Internet and other media. Until recent times, a

  relatively small number of writers and publishers were very powerful

  when it came to communicating the written word. Today, we can all

  write and publish our ideas online, which has led to an explosion of

  information and communication possibilities.
• Visualizations graphs and charts, maps, logos and other visualizations

  can all communicate messages.
• Misunderstanding can occur at any stage of the communication

  process.
• Communication channels is the term given to the way in which we

  communicate. It is therefore the method used to transmit our message

  to a recipient, or to receive a message from someone else.
• The final part of a communication is feedback, the recipient

  lets the sender know that they have received and understood

  the message.
• Recipients of messages are likely to provide feedback on how they

  have understood the messages through both verbal and non-verbal

  reactions.
• Interpersonal communication is communication that occurs between

  people or between groups, whereas intrapersonal communication is

  communication that occurs within one’s own mind.
• The five types of communication

  1. Verbal Communication
  2. Nonverbal Communication
  3. Written Communication
  4. Visual Communication
  5. Listening
• In formal communication, where conversation partners are part of

  a group, organization, or society, there are three types of

  communication:

  • Vertical

  • Horizontal

  • Diagonal
• • Vertical Information flows freely up and down the

  organizational structure. For example, your boss’s boss speaks to

  you, you speak to your boss, and you speak to the employees

  under you.
• • Horizontal: This is where information or communication flows

  across a structure. For example, you and your coworkers speak

  together back and forth.
• diagonal formal communication where all levels communicate with one another in any direction.
• ethical communication refers to communicating in a

  manner that is clear, concise, truthful, and responsible. But in a

  profession that does not have an explicit set of guidelines, it can be

  challenging to discern right from wrong.