CHAPTER 3

• Emotions in organizational behavior were seen as ?

  Irrational
• Affect - Defined as a broad range of feelings that people experience. It can be experienced in the form of emotions and moods.
• Emotions - Thee are caused by specific events and it is very brief in duration (Seconds or minutes)
• Moods - Cause id more general and unclear and it lasts longer than emotions (hours or days)
• Emotions has specific and numerous in nature such as?

  Anger Fear Sadness Happiness Disgust Surprise
• Positive emotions - It express a favorable evaluation or feeling, such as joy and gratitude
• Negative emotions - Express the opposite, such as anger or guilt
• Mood states - It affects perception and therefore perceived reality
• Emotions - can aid in our decision-making process. Many researchers have shown that these are necessary for rational decisions
• Affective Events Theory - Employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction
• Emotional Intelligence - A person's ability to be self aware, recognizing own emotions when experienced, detect emotions on others, and manage emotional cues and information
• Conscientiousness - perceive emotions in the self and others
• Cognitive - The ability to understand the meaning of these emotions
• Emotional stability - Regulate one’s emotions accordingly in a cascading model.
• Selection - EI should be a hiring factor, especially for social jobs
• Decision making - Positive emotions can lead to better decisions
• Leadership - Emotions are important to acceptance of messages from organizational leaders
• Customer services - Emotions affect service quality delivered to customers which, in turn, affects customer relationships
• Job attitudes - Ever hear the advice “Never take your work home with you,” meaning you should forget about work once you go home