BC

• ClarityExample.


  Please submit your report by the end of the day.
• ConcisenessExample. 


  Meeting at 3 pm, Room 202, Agenda: Budget Review.
• CompletenessExample. 


  Please provide the following documents: resume, cover letter, and three professional references.
• CorrectnessExample.


  We have identified a minor error in the financial statement. The correct total is $10,000, not $100,000.
• CoherenceExample.


  First, we will discuss the current market trends. Then, we will analyze our competitors' strategies. Finally, we will propose our marketing plan.
• ConsistencyExample.


  Our brand is known for quality, innovation, and exceptional customer service.
• CourtesyExample.


  Thank you for your valuable input during the meeting. Your insights and suggestions are greatly appreciated.
• Gibb's Communicative Climate


  Understanding Supportive vs. Defensive Communication
• Jack R. Gibb


  • Psychologist and communication scholar
  • Pioneered research on group dynamics and interpersonal communication
• Essence of Gibb's Theory


  • Communication behaviors can either foster or hinder open dialogue
  • These behaviors create a "climate" that affects the quality and effectiveness of communication
• Importance of Gibb's Communicative Climate in Various Contexts

  • Interpersonal Relationships
  • Group Dynamics
  • Organizational Communication
• Interpersonal Relationships


  Understanding these behaviors can help improve personal relationships by promoting trust and understanding
• Group Dynamics


  In team settings, the communication climate can influence collaboration, creativity, and overall team performance
• Organizational Communication


  Companies and organizations can benefit by fostering a supportive communication climate, leading to increased employee satisfaction, reduced conflicts, and enhanced productivity
• Evaluation (Defensive)


  You're always late
• Description (Supportive)


  I noticed you've been arriving after the scheduled time. Is everything okay?
• Control (Defensive)


  You should do it this way
• Problem Orientation (Supportive)


  What do you think about trying it this way?
• Strategy (Defensive)


  Pretending to agree but later revealing disagreement
• Spontaneity (Supportive)


  I have some reservations about this idea. Can we discuss them?
• Neutrality (Defensive)


  Whatever. It's not my problem
• Empathy (Supportive)


  I can see why you feel that way. Let's talk about it
• Superiority (Defensive)


  I've been doing this for years. I know better than you
• Equality (Supportive)


  You have a fresh perspective. I'd love to hear your thoughts
• Certainty (Defensive)


  That's just the way it is. No other way around it
• Provisionalism (Supportive)


  I believe this might be a good approach, but I'm open to other suggestions
• Effects of defensive behaviors

  mistrust, apprehension, defensiveness
• Effects of supportive behaviors

  trust, openness, collaboration
• 7 Cs of Communication

  Clarity, Conciseness, Concreteness, Correctness, Coherence, Completeness, Courtesy
• 7 Cs of Communication

  • A set of principles that guide effective communication practices
• Effective communication is essential for conveying ideas, information, and messages clearly and accurately
• Effective communication facilitates understanding, promotes engagement, and fosters positive relationships in personal and professional contexts
• Clarity


  The quality of communication that is easily understood by the intended audience
• Clarity


  • Presenting information in a straightforward and understandable manner, without ambiguity or confusion
• Clear communication reduces the risk of misunderstanding and misinterpretation, ensuring that the intended message is received accurately
• Strategies for achieving clarity

  1. Use simple language

  2. Avoid jargon and technical terms

  3. Provide examples and explanations
• Conciseness


  Conveying information in a clear and brief manner without unnecessary elaboration or repetition
• Conciseness


  • Getting straight to the point and avoiding wordiness or verbosity
• Concise communication saves time and keeps the audience engaged by delivering the message efficiently
• Strategies for achieving conciseness

  1. Avoid unnecessary details

  2. Use bullet points and lists

  3. Get to the point quickly