LO1 - The Meaning and Consequences of Conflict

Cards (3)

conflict  
The process in which one party perceives that its
interests are being opposed or negatively affected by
another party.
Negative outcomes of conflict
Lower performance.
Higher stress, dissatisfaction, turnover.
Less information sharing and coordination.
More organizational politics.
Wasted resources.
Weaker team cohesion (when conflict within team)
Positive outcomes of conflict
Better decision making.
Tests logic of arguments.
Questions assumptions.
Generates creative thinking.
More responsive to the changing environment.
Stronger team cohesion (when conflict with outside opponents).