Consequences of Poor Communication

• De-motivated staff


  De-motivated staff who lack the information to perform their jobs effectively.
• Poor relationships


  Poor relationships with customers and suppliers leading to a negative reputation and possible loss of business.
• High staff turnover


  High staff turnover as staff leave dissatisfied with their work in the organisation - thus increasing recruitment and training costs and preventing a committed team from being established.
• Staff resent management


  Resentment from staff towards management as they will feel excluded from decision-making and from the flow of information in the business.
• High level of error and complaints in organisation


  High level of error and complaints in the organisation, both from customers and between employees, due to staff being poorly informed and lacking motivation resulting in loss of competitive edge for the business.