Face to Face

• Face to Face


  Face-to-face communication allows for body language, facial expression and tone to be expressed.
• Instant response


  Allows for an instant response when dealing with complaints and enquiries, increasing customer satisfaction.
• Relationships develop


  Allows for relationships to develop which can improve customer service meaning customers will feel valued and return to the business.
• Minimises conflict and aggression


  Body language and tone of voice can aid communication minimising conflict and aggression in customers.