PFE1

• Information Technology refers to the development, maintenance, and use of computer software, systems, and networks. It includes their use for the processing and distribution of data.
• Data


  Information, facts, statistics, etc., gathered together for reference, storage, or analysis
• Computer Science (CS)


  Focuses entirely on efficiently programming computers. Computer scientists use mathematical algorithms. They study theoretical algorithms and the practical problems that exist in implementing them through computer software and hardware.
• Artificial Intelligence (AI)


  Software technologies that make computers think and behave like humans. Most robots have artificial intelligence in their software.
• Information Technology (IT)


  Involves installing, organizing, and maintaining computer systems. It also involves designing and operating databases and networks.
• Business Information Technology


  Helps organizations in all industries to automate processes and systems to achieve objectives, increase revenue and reduce waste and inefficiency.
• The purpose of Business Information Technology is to meet the growing needs of companies and the expanding expectations of customers.
• Effective management of technology enables businesses to better serve customers by increasing employee engagement, access to information and flexibility in responding to business changes and challenges.
• Importance of Technology in Business

  • Affects communication with customers
  • Improves customer care service
  • Affects business culture and class relations
  • Enhances security
  • Increases research capacity
  • Increases production
  • Helps manage human resources
  • Improves business communication
  • Acts as a catalyst for innovation
• Cloud Computing


  The on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user.
• Examples of Social Media

  • Facebook
  • Twitter
  • Google+
  • Wikipedia
  • LinkedIn
  • Reddit
  • Pinterest
• Business Applications of Social Media

  • Social media analytics
  • Social media marketing
  • Social CRM (customer relationship marketing)
  • Customer feedback
  • Enterprise social networking
  • Crowdsourcing
• Web Conferencing


  An online service by which you can hold live meetings, conferencing, presentations and training sessions
• Social tools


  Help employees access information and resources they need to work together effectively and solve business problems
• Social media platforms


  Help an organization stay close to their customers and make it easier to conduct research that they can use to improve business processes and operations
• Crowdsourcing


  Customers can use social networking sites to offer ideas for future products or tweaks to current ones
• Crowdsourcing in IT projects

  Engaging and blending business and IT services from a mix of internal and external providers, sometimes with input from customers and/or the general public
• Web Conferencing


  An online service by which you can hold live meetings, conferencing, presentations and trainings via the internet particularly on TCP/IP connections
• Web Conferencing


  • Allows real time point-to-point communication as well as multi task communications from one sender to many receivers in separate locations
  • Depending on the service, either an application (additional software) is downloaded and installed or a web-based application is launched in the attendee's browser
• Mobile technology


  Technology that is portable; it refers to any device that you can carry with you to perform a wide variety of "tasks"
• What consumers use their mobiles for

  • Calls
  • SMS
  • Mobile web
  • Apps
  • Games
  • Social networking
  • Music
• Enterprise Content Management (ECM)

  The systematic collection and organization of information that is to be used by a designated audience – business executives, customers, etc.

  
• Components of ECM

  • Capture
  • Manage
  • Store
  • Preserve
  • Deliver

  
• Capture (in ECM)

  Creating information by converting paper documents into electronic formats, obtaining and collecting electronic files into a cohesive structure, and organizing information
• Manage (in ECM)

  Connecting, modifying and employing information through means such as document management, collaborative software, web content management and records management

  
• Store (in ECM)

  Temporarily backing up frequently changing information in the short term within flexible folder structures to allow users to view or edit information
• Preserve (in ECM)

  Backing up infrequently changing information in the medium and long term and is usually accomplished through records management features
• Deliver (in ECM)

  Providing clients and end users with requested information
• Information technology has given business the tools to solve complex problems
• Information technology allows businesses to make better decisions
• Information technology has improved marketing
• Information technology has improved customer support
• Information technology has improved resource management
• Innovation


  The way to make more profits, faster
• Jan Koum went from food stamps to billionaire because of his invention of WhatsApp
• Business application software


  Software built to facilitate certain business functions, improving the accuracy, efficiency, and effectiveness of operations
• Application software


  Software created for a specific purpose, generally a program or collection of programs used by end users
• Examples of common application software

  • Microsoft suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.)
  • Internet browsers like Firefox, Safari, and Chrome
  • Mobile pieces of software such as Pandora, Skype, and Slack
• Data


  Facts, concepts or instructions in a formalized manner which should be suitable for communication, interpretation, or processing by human or electronic machine
• Information


  Organized or classified data which has some meaningful values for the receiver