Cold-hearted and sophisticated, regarded as her husband's social superior
A 'snob', very aware of the differences between social classes and therefore very arrogant
Dismissive of the poorer classes and has no respect for them or the inspector
A liar, very controlling and patronising to her own children
Sees Sheila and Eric still as "children" and speaks patronisingly to them
Uses her power to judge people, especially the working classes
Believes she is always right and therefore ignorant, set in her own ways and class
Apathetic and uncaring, dismisses Eva/Daisy as just 'girls of that class'
Her charity work is conducted for selfish reasons
Tries to deny things that she doesn't want to believe