Building-Appearance (clean fit, visibility, signage)
Building -Design and Construction Quality (strong materials, architectural design)
Building-Condition (wear and tear)
Entrance/Exit & Parking (meets National Building Code, valet parking availability)
Security (professional security personnel, CCTV)
Reception - Service Hours (Mandatory 16 hours for one to two-stars, 24 hours for three-to five-stars)
Reception-Size
Reception-Seating Area
Check-in Process (waiting time must not be longer than 8 minutes per guest, maximum score for four minutes or less)
Luggage Services (provision for left luggage)
Porter Services
Reception Staff - Appearance (grooming and uniform)
Reception - Service Quality (politeness, attentiveness, and responsiveness)
Reception Services-Check-out (should not be longer than ten minutes, four minutes is excellent, in-room check-out availability is outstanding)
Other Arrival/Departure Aspects (range of payment options)