Ten (10) types of customers

• Customer service management


  Also known as Customer Service Relationship, refers to the process of overseeing and implementing strategies to ensure high-quality customer service in an organization
• Customer service management


  • Involves managing a team of customer service representatives
  • Handling customer inquiries and complaints
  • Developing and implementing policies and procedures to improve customer satisfaction
• Goal of customer service management

  To provide exceptional customer service by understanding customers' needs, resolving their issues efficiently, and maintaining positive relationships
• Customer service management


  1. Training and coaching staff

  2. Monitoring customer service metrics

  3. Analyzing feedback

  4. Implementing improvements
• The Decision Maker. Direct and assertive customers appreciate a quick response and prefer to deal with someone with decision-making authority.

  Required Action: Handle them by being prompt, provide clear information, and offer solutions.
• The Analytical Thinker. Customers who are detail-oriented and prefer data-driven explanations.

  Required Action: Handle them by providing facts, figures, and logical reasoning. Be patient and answer all their questions thoroughly.
• The Indecisive. Customers who struggle with making decisions and often need extra guidance.

  Required Action: Handle them by offering recommendations, presenting options, and helping them weigh the pros and cons. Be understanding and offer reassurance.
• The Bargain Hunter. Customers who are price-focused and always look for the best deal.

  Required Action: Handle them by highlighting the value and benefits of the product/service, providing price comparisons, or offering discounts to win their business.
• The High Maintenance. These customers have high expectations and demand a lot of attention.

  Required Action: Handle them by providing personalized service and being attentive and responsive to their needs. Set clear boundaries and manage their expectations.
• The Loyalist. These customers are loyal to a brand and show strong preference.

  Required Action: Handle them by nurturing the relationship, offering exclusive rewards or discounts, and acknowledging their loyalty. Keep them engaged and make them feel valued.
• The Impatient. Customers who are time-sensitive and expect quick responses.

  Required Action: Handle them by providing fast and efficient service, ensure prompt follow- ups, and keep them updated on progress. Apologize and rectify any delays promptly.
• The Skeptic. Customers who are skeptical and require extra trust-building efforts.

  Required Action: Handle them by providing testimonial cases or offering a trial period. Be transparent, address concerns, and emphasize the credibility of your product/service.
• The Chatty. These customers enjoy socializing and may spend more time interacting.

  Required Action: Handle them by being friendly, listening attentively, and conversing casually. However, ensure that it doesn't hinder efficiency or productivity.
• The Demanding. These customers have high expectations and may be difficult to please.

  Required Action: Handle them by actively listening, showing empathy, and going the extra mile to resolve their issues. Be patient, remain calm, and aim to exceed their expectations.