Lesson 1.4: Functions of Communication

avatar
Created by
Ei

Cards (14)

  • Functions of Communication

    • Control/Regulation
    • Social Interaction
    • Motivation
    • Emotional Expression
    • Information Dissemination
  • Control/Regulation

    To influence human behavior, ranging from simple requests to laws governing countries in large territories
  • Social Interaction

    • Used to socialize or interact with others
    • Develop bonds, intimacy, and relations, express preferences, desires, needs, wants, goals, and strengths
  • Motivation

    To motivate, encourage people
  • Emotional Expression

    To facilitate people's expression of their feelings
  • Information Dissemination

    To give and get information
  • The Seven Cs of Effective Communication
    • Clear
    • Correct
    • Complete
    • Concrete
    • Concise
    • Considerate/Courteous
    • Coherent
  • Clear

    • Message and purpose are clear
    • Language is simple to avoid ambiguity
  • Correct

    • Fact-check before communicating
    • Content is truthful, provide examples when appropriate, check grammar, and proofread the message before sending
  • Complete

    • All important information must be delivered when communicating
    • The other person must know every important detail to understand your message and intent accurately so that they can respond appropriately
    • Complete message --> should NOT leave room for questions or queries
  • Concrete

    • Balance between too much or too little detail
    • Use props, graphs, or data if appropriate
    • Emphasize main points
  • Concise

    • KISS --> Keep It Short and Simple
    • DON'T USE unnecessary words or add information for the sake of it
    • Make points individually
    • DON'T REPEAT the same point in different ways
  • Considerate/Courteous

    • Empathy in the message that you will communicate
    • Try to put yourself in the shoes of the recipient
    • Consider how the message might impact them
    • Effective communication --> observe politeness, be friendly --> will get more welcome responses
  • Coherent

    • Organize the points that you want to make in a logical, chronological, or systematic order
    • Connect your points to maintain flow, without adding unnecessary information