Scrooge is transformed by learning the value of empathy. At the start of the novel, Scrooge is used to 'warning all human sympathy to keep its distance'. However, the spirits teach him how to empathise with other people:
- he feels pity for his lonely, boyhood self, which makes him regret his treatment of the carol singer - 'I should have liked to give him something: that's all.'
- he remembers the fun at Fezziwig's party and empathises with his own clerk, Bob
- he learns from the example of Fred, who is his foil at the beginning and frequently displays empathy - Fred pities Scrooge 'whether he likes it or not' and he is also 'heartily sorry' for the death of Tiny Tim, someone who he did not know
- he is terrified and disgusted by other people's indifference towards him in his own death - for example, the rich businessmen and Joe and the thieves
The most important example of empathy occurs when Scrooge witnesses the Cratchits' Christmas dinner and feels 'an interest he had never felt before' when he asks if Tiny Tim will live. This marks an important change in Scrooge's views and his empathy for Tiny Tim is the key to his redemption.