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SERVMARK REVIEWERS
T4
Positioning
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Positioning in the unique place
occupy
in the
minds
of its customers
In order to create a unique position for its service, the firm must
differentiate
the
services
from those to offered by its competitors
Developing an effective positioning strategy:
Target
audience
,
frame
of
reference
,
point
of
difference
, and
reason
to
believe
Target
audience
- The specific groups of people that the brand wants to sell to and serve
Frame
of
reference
- the category that the brand is competing in
Point
of
difference
- the most compelling benefit offered by the brand that stands out from its competition
Reason
to
believe
- proof that the brand can deliver the benefits that are promised
Positioning
is based on
establishing
and
maintaining
a
distinctive
place in the market for a firms offering
Essence of positioning:
A company must establish a position in the
minds
of its targeted customers
The position should be singular, providing one simple and consistent message
The position must set a company apart from its
competitors
Accompany cannot be all things to all people - it must focus it's
efforts