LO1 - Effective Employee Communication

• EMPLOYEE RELATIONS


  determined by how human resource planning, placement, training and development, evaluation, and compensation is handled​
• Human resource initiatives


  such as policies on workplace and sexual harassment, conflict resolution procedures, and employee involvement programs – play an important role in enhancing employee relations​
• Strategic Importance of Employee Relations Practices​

  • Improve productivity
  • Implementation of Organizational Strategies
  • Reduce employment costs
  • Help employees grow and develop

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• Improve productivity


  Productivity is significantly impacted by ability and attitude
• Implementation of Organizational Strategies


  • Goals and strategies are communicated​
  • Employees provide commitment​
• Reduce employee costs

  • Reduced absenteeism and turnover​
  • Provides recruitment advantage 
• Help employees grow and develop


  • Help employees achieve personal goals​
  • Improve morale, loyalty & productivity
• Five Key Dimensions of Employee Relations ​

  1. Employee involvement
  2. Employee communication
  3. Employee counselling
  4. Employee Discipline
  5. Employee rights
• Downward communication


  information that begins at some point in the organization and proceeds down the organizational hierarchy to inform or influence others.
• Downward communication


  • In-House publications​
  • Prerecorded messages​
  • Electronic communication​
  • Social media / Mobile Devices​
  • Information sharing and open-book management
• Upward Communication


  consists of information initiated by people who seek to inform or influence those higher up in the organization’s hierarchy.
• Grapevine

  is an informal system that arises spontaneously from

  the social interaction of people in the organization.